Franchised Front Desk Agent

Marriott International Kansas City , MO 64126

Posted 4 weeks ago

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please Apply Online at: www.kcmarriott.com

Additional Information: This hotel is owned and operated by an independent franchisee, The Raphael Hotel Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

Responsible for the proper handling of check-ins, check-outs and other Front office duties. Plays a key role regarding guest contact. Has the responsibility for hotel funds and must maintain funds in balance. Will be trained on the PMS system as well as other Front Office Procedures.

ESSENTIAL FUNCTIONS:

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

  • Secure payment; verify and adjust billing. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.

  • Verify all guest information is accurate and valid to hotel and brand policies and standards.

  • Activate and file room keys.

  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.

  • Print contingency lists to have a record of all guests in case of emergency.

  • Identify and explain room features to guests; Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

  • Review shift logs/daily memo books and document pertinent information in logbooks. Follow up on any outstanding requests or problems from the previous shift and are resolved.

  • Run and review daily reports/logs.

  • Complete designated cashier and closing reports in the computer system.

  • Count bank at beginning and end of shift; secure bank.

  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

  • Receive, record, and relay messages accurately, completely, and legibly.

  • Notify Loss Prevention/Security of any guest reports of theft, lost or misplaced items.

  • Operate telephone switchboard station in order to answer telephone calls.

  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.

  • Advice guests of any messages (e.g., voicemail, mail, faxes, deliveries, packages) received for them, and send to room if required.

  • Answer, record, and process all guest calls, requests, questions, or concerns.

  • Knowledge of hotel emergency procedures and how to respond.

  • Operate the Guest Services desk when necessary.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

  • Ensure adherence to quality expectations and standards.

  • Perform other reasonable job duties as requested by Supervisors.

Job Requirements

QUALIFICATIONS:

  • High school diploma or equivalency degree.

  • At least one year of experience in direct customer service, preferably within a retail or hospitality setting.

  • Ability to work under extreme pressure and keep calm when stressed.

This company is an equal opportunity employer.

frnch1


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Hotel Front Desk Agent

Caesars Entertainment Corporation

Posted 5 days ago

VIEW JOBS 12/7/2019 12:00:00 AM 2020-03-06T00:00 ESSENTIAL JOB FUNCTIONS: * Responsible for guest satisfaction and complete flow of communication at and around the front desk. Registers and processes guest promptly upon arrival and departure. * Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate. * Receive and processes' telephone and walk-in reservations accurately to ensure guest satisfaction. Required to stand for extended periods of time. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective actions can be taken. * Oversee a secure and safe environment for employees and guest. * Grooming must meet property standards. * Perform all duties requested or required. * Greeting and welcoming hotel/casino guests in an energetic & enthusiastic manner. * Assigning appropriate guest room accommodations during hotel check-in. * Verifying that departing guests have experienced superior hospitality. * Invoking service recovery when appropriate. * Cashiers following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling. * Accurately inform guests of shows, facilities, services and room amenities available at Harrah's. * Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met. * Makes reservations and handles cancellations. * Ability to handle multiple tasks with a sense of urgency. QUALIFICATIONS: * High School Diploma or equivalent required. * Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. * Must be 21 years of age. * Must be able to obtain Missouri Gaming License. * Must pass background check and uranalysis drug test. * Must be able to work any day of the week and any shift, including holidays and weekends. * Must have excellent customer service/communication skills. * Knowledgeable in data entry, read and interpret output from a computer * Ability to read, write and understand English. * Must perform duties with a sense of urgency. * Ability to use a computer. * Must possess the ability to deal with a variety of people. * Must possess the mathematical ability to add, subtract, multiply and divide. * Must possess a polished, impeccable appearance and a professional demeanor. * Must be detail oriented. * Guest service experience required. WORK ENVIRONMENT REQUIREMENTS: * Must be able to work independently along with a team mentality. * Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more. * Must be able to stand for prolonged periods of time or entire shift. * Must be able to work at a fast pace and in stressful situations. * Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust. * Must be able to read, write, speak and understand English. * Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues. * Mathematical abilities including addition and subtraction/accurate record keeping strongly required. * Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.). Caesars Entertainment Corporation North Kansas City MO

Franchised Front Desk Agent

Marriott International