Wyndham Hotels & Resorts is now seeking a Franchise Quality Specialist to join our team in a field-based role with a territory of Alabama, Mississippi, the Florida panhandle, and western Georgia.
The Franchise Quality Specialist will provide on-site physical plant evaluations of franchised and managed hotel facilities. In addition to property evaluations, the Specialist will provide customized onsite operational support, virtual orientations, and lead Quality Matters workshops to drive quality and RevPar in his/her region. This position requires travel, primarily by company-leased vehicle or rented vehicle, almost 100% of the time; air travel may occur up to 25% of the time, but may vary depending on growth objectives. Other responsibilities include but are not limited to consultation with property management and staff on quality assurance (QA) related issues, and providing training assistance for property staff. Franchise Quality Specialists are also required to conduct de-identification inspections of terminated hotel sites.
Perform on-site quality assurance evaluations and independently identify and assess the severity of guest-impacting deficiencies
Generate accurate, thoroughly detailed QA reports documenting findings of the evaluation
Deliver evaluation results while on-site to the franchisee and brand operations teams while consulting the General Manager and hotel ownership on cost effective solutions and operational best practices to improve quality and customer experience
Determine next steps required by owner/General Manager to drive quality and improve property performance
Consult leadership team on engagement level of ownership, quality of the product, and the ability to comply with brand defining elements
Education & Experience
Must have the confidence and effective communication skills to provide both positive and constructive feedback to clients as well as peers
Confident making tough decisions
Must be self-motivated to maintain healthy work/life balance while meeting productivity requirements
Effective communication skills
General computer knowledge needed including Microsoft Office (Word, Excel, PowerPoint), Microsoft Outlook, Internet Explorer (applications such as MyPortal and WynReview), and SalesForce software
Physical Requirements & Work Environment
Position entails exposure to interior and exterior hotel property environments inclusive of multilevel properties, inclement weather, stairs, onsite restaurants, pool, exercise facilities, etc.
Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary)
90 % travel with flexible work schedule
Work under pressure with extended hours/days when required, in order to meet deadlines
Must be able to independently prioritize and schedule multiple responsibilities
Position requires the ability to stand and be on your feet for approximately 50% of the day
Position requires the ability to sit and drive long distances for approximately 75% of the week
Qualified candidates must be able to lift a minimum of 10 lbs.
Excellent verbal and written communication skills required to effectively present material to various audiences
Position requires the ability to bend, twist, squat, push/pull while inspecting properties
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054
Employment Status: Full-time
What we expect from you
Bring your best every day
Put our guests first
Strive to exceed expectations in all you do
What you can expect from us
Best-in-class training and career development
Supportive and engaged team
Fast paced fun environment
Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.
Nearest Major Market: Birmingham
Apply now "
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