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Franchise Quality Specialist

Expired Job

Wyndham Worldwide Dallas , TX 75201

Posted 2 months ago

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

The Blue Thread uniting these household names and nearly 25,000 hotel, condo and home redemption options is Wyndham Rewards, the richest and simplest rewards program in the business. Wyndham Rewards continues revolutionizing the loyalty landscape with its simple-to-use, generous points earning structure along with a flat, free night redemption ratethe first of its kind for a major loyalty program. Wyndham Rewards membersmore than 56 million and countingcan earn and redeem points for hundreds of rewards options around the world every day.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 associates worldwide.

The Franchise Quality Specialist is responsible for assessing quality and service within an assigned geographic region and providing an action plan for his/her region customized for each property. The role is required to execute the plan and measures its effectiveness. The expectation is that the Specialist will provide periodic updates and adjustment based on the results of the plan to drive quality.

The Franchise Quality Specialist will provide on-site physical plant evaluations of franchised and managed hotel facilities. In addition to property evaluations, the Specialist will provide customized onsite operational support, virtual orientations and lead Quality Matters workshops to drive quality and RevPar in their region. This position requires travel, primarily by company leased vehicle or rented vehicle almost 100% of the time; air travel may occur up to 25% of the time, but may vary depending on growth objectives. Other responsibilities include but are not limited to consultation with property management and staff on quality assurance (QA) related issues, and providing training assistance for property staff. Specialists are also required to conduct de-identification inspections of terminated sites.

Responsibilities

  • Assess region and write and provide a thorough plan to drive quality for the region (approximately 400-500 sites)

  • Execute on the plan with quarterly reviews measuring quality drivers

  • Perform on-site quality assurance evaluations, independently identify and assessing the severity of guest impacting deficiencies

  • Generate accurate, thoroughly detailed QA reports documenting findings of the evaluation

  • Deliver the evaluation results while on site to franchisee and brand operations teams while consulting the hotel General Manager and ownership on cost effective solutions and operational best practices to improve quality and customer experience

  • Determine next steps required by owner/GM to drive quality to improve property performance

  • Consult the leadership team on the engagement level of the ownership, quality of the product, and the ability to comply with brand defining elements

  • Consult and train property representatives on QA technology/procedures; brand standards; housekeeping best practices; preventive maintenance techniques; guest service; Wyndham tools and resources

  • Conduct de-identification inspections of terminated sites

Qualifications


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Franchise Quality Specialist

Expired Job

Wyndham Worldwide