Franchise Operations Manager (Northeast)

Manager, Franchise Operations

Who are we and what do we do?

Fruit was just the beginning. Since our founding in 1999, we've evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a robust online e-commerce hub, our vast retail footprint includes nearly 1,000 locally owned and operated franchise locations globally.

With offerings that go beyond our iconic fresh fruit bouquets to include baked treats, fresh flowers, dessert boards, platters, and more, our vast collection of delicious treats and innovative gifts are perfect for treating yourself and others.

No matter the occasion or moment, there's an edible for that.

Through all our incredible years, we've remained committed to our 5Ps:

• Our promise- Experiences that WOW.

• Our products-Remarkably fresh.

• Our places- Interactive and creative.

• Our People- Create special memories.

• Our purpose-To celebrate what's good in life.

Purpose:

As a Manager, Franchise Operations you will work alongside our Director, Franchise operations to execute strategic plans aligned with company objectives to optimize operational efficiency and drive engagement and growth within the region.

You'll play an important role in visiting operators within your region coach, train and mentor franchisees and their employees to enhance their operations, ensuring that each arrangement reflects our brand's quality and creativity while maximizing the potential of each location.

Travel Requirements: Our Managers of Franchise Operations will be required to travel up to 90% of the time within their designated region.

What that looks like day to day:

• Conduct hands-on training sessions for franchisee teams on product preparation, presentation, customer service, and sales to drive revenue growth inside and outside the location.

• Conduct regular store visits to assess and maintain the quality of products and service delivery.

• Maintain detailed records of training sessions, evaluations, and action plans.

• Prepare and submit regular reports to management on franchisee performance and training outcomes.

• Stay informed about market trends and competitive landscape within your designated market, sharing insights and recommendations with the Director, Franchise Operations and franchisees to adapt their strategies accordingly.

• Provide P&L training and evaluation alongside the Director, Franchise Operations to increase franchisee profitability.

• Collaborate with cross-functional teams, including marketing, sales, and finance, to align strategies and achieve business goals.

• Work with the Director of Franchise Operations to implement best practices and operational efficiencies to maximize profitability while maintaining quality standards.

• Cultivate and maintain strong relationships with franchisees, vendors, and other key stakeholders within the region.

• Ensure compliance with Edibe's operational and brand standards, regulatory requirements, company policies, and industry standards within the region.

• Identify, mitigate and report operational risks, implementing strategies to maintain a secure and compliant operational environment.

• Evaluate customer feedback and coach/train franchisees on how to best navigate the customer service landscape.

Requirements:

• 2-4 years of experience in franchise operations, regional management, or a related leadership role focused on achieving financial targets, operational excellence, and driving results in a franchise or multi-unit environment.

• Experience analyzing P&L statements, identifying areas of financial opportunity, and providing strategic guidance to enhance profitability and overall business success.

• Ability to travel up to 90% of the time within their designated region.

• Proficiency in using relevant software and tools.

• Bachelor's degree in business administration, Management, or a related field. MBA preferred.

About You:

• You are passionate about executing upon strategic goals and delivering results throughout your region

• Willingness to learn and grow from your Region Director, while being able to operate independently and proactively within your region

• Strong problem-solving skills to address challenges and optimize regional performance.

• High energy and enthusiasm, with the ability to motivate, inspire and influence others.

• A strong customer-centric approach, understanding and prioritizing the needs of franchisees and customers

• You are interpersonally Savvy - you relate well to individuals of all levels and backgrounds, inside and outside the organization and can build appropriate rapport, constructive and effective relationships

• No matter the audience, you can speak and write clearly and succinctly in a variety of communication settings and styles and can get messages across that have the desired effect. Having the ability to convey information to others so that messages are understood, and outcomes delivered

What We Offer:

• Strong team-oriented environment, emphasizing cross-functional partnerships

• The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future.

• Growth & Development - Each team member has a visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication

• Healthcare plans that include health/dental/vision insurance, 401K Plan, company-paid life insurance and short-term disability, flexible spending account options and more

• Paid time off, including sick days & holidays to support work-life balance

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, and disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.