Mcdonald's Corporation Tampa , FL 33602
The Operations Associate's primary responsibilities are evaluating the Franchisee restaurant operations to ensure compliance with McDonald's operating standards and providing consulting services on restaurant systems as a Subject Matter Expert ("SME") to drive improved operations. The Operations Associate is responsible for immediately reporting and working with the Franchisee to resolve food safety and safety & security matters identified. This position reports to the Operations Associate Manager and works collaboratively with Franchise Business Partners, Franchisees, and the Deployment team.
This role supports Franchisees within Florida and must be based in Florida. Extensive travel required.
Conducts objective restaurant evaluations (e.g., Customer Experience Visit, Food Safety Visit, National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations
Protects the McDonald's brand by identifying and troubleshooting issues that may pose risks to customer experience and brand perceptions
Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality Service Cleanliness) / Safety standards
Develops a holistic restaurant operations skillset across all Restaurant Department Management systems through rotations and trainings (e.g. Service, Production, Maintenance)
Builds deep expertise (i.e. SME) in Restaurant Department Management systems and provides expert coaching and root cause analysis to Franchisees
Shadows Franchise Business Partners to assist in developing a full restaurant consulting toolkit