Franchise Business Partner

Mcdonald's Corporation Kansas City , MO 64126

Posted 5 months ago

  • Serves as the primary point of contact and business coach to assigned independent Owner/Operators; Cultivates productive, influential working relationships that result in improved business results

  • Accountable to help O/Os improve customer satisfaction, Guest Counts, sales, and cash flow

  • Protects the McDonalds brand by identifying and addressing issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately

  • Identifies root cause issues at the organization and restaurant levels through data analysis, in-person observation, and stakeholder conversations

  • Partners with O/Os to detail organizational strengths / weaknesses and assist the O/O in his/her development of structured business growth plans and objectives

  • Helps O/Os plan and sequence McDonald's business initiatives

  • Conducts structured coaching activities (i.e., Business Reviews, Business Planning Sessions, Systems Excellence Visits, etc.) for assigned O/O organizations

  • Improves O/O capabilities by leveraging optional company tools and available resources, Operations Associate support & expertise, and best practices across business functions (e.g., Finance, Marketing, People, etc.)

  • Leverages data and analytics from all Operations Associate evaluations to guide their decision making and time allocation in service of O/Os

  • Partners with Operations Associate Lead to provide subject matter expertise to assigned O/Os and share coaching points for alignment with the Operations Associate team

  • Escalates high-priority issues to the Operations Officer


  • LI-RM

The individual ideally will be located around the Kansas City, MO area or Minneapolis, MN area.

Accountable for influencing and developing O/O performance and improvement (i.e., Customer Satisfaction, Guest Count, Sales, Cash Flow, etc.)

Decides own time allocation and prioritization across assigned O/Os

Strong business acumen and proven ability to identify root causes and key performance drivers

Entrepreneurial problem solver able to prioritize O/Os and issues to allocate time effectively

Leverages resources and best practices across the organization to support regional marketing teams

Deeply understands key performance drivers of restaurant operations and how to capitalize on them

Flexible thinker capable of addressing diverse restaurant issues

Uses data to drive decision-making and recommendations

Collaborative individual that works with O/Os to cultivate knowledge sharing and buy-in to


Trustworthy, influential coach that can build skills and capabilities

Exceptional and effective verbal and written business/professional communication

Restaurant / hospitality experience preferred

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Human Resources Business Partner

DST Systems, Inc.

Posted 1 week ago

VIEW JOBS 1/10/2019 12:00:00 AM 2019-04-10T00:00 The speed of technology. The influx of data. Shifting regulations. Increased customer expectations. That's where you'll find DST, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you. Job Description: Organizational Overview SS&C DST is looking for a dynamic proactive HR Business Partner (HRBP) to join our fast-paced and growing Human Resources Department in Kansas City, MO. The HRBP position is responsible for aligning business objectives with employees and management in designated business units, and serves as a consultant to management on human resources‐related issues. The successful HRBP acts as an employee champion and change agent and assesses and anticipates HR‐related needs. Communicating needs proactively with our HR department and business management, the HRBP seeks to develop integrated solutions. The HRBP formulates partnerships across the HR function to deliver value‐added service to management and employees that reflect the business objectives of the organization. This is a regional role. Responsibilities * Consults and partners with line management, providing HR guidance when appropriate * Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies * Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. * Prepares and maintains HR Dashboard with HR engagement, effectiveness, attrition, retention, ROI analysis. Interprets dashboard outcomes for action items or internal advisory * Maintains in-depth knowledge of legal requirements related to day-today management of employees, reducing legal risk and ensuring regulatory compliance. Partners with the legal department as needed/required. * Provides day-to-day performance management guidance to line management (coaching, counseling, performance reviews, career development, and disciplinary actions) * Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. * Exit interviews and analysis. Periodic discussion with business managers to discuss exit interview outcomes. * Provides HR policy guidance and interpretation * Knowledge of immigration processes and requirements. * Provides guidance and input on business unit restructures, workforce planning, succession planning and change management. * Participates in evaluation of training and compliance programs, and may be involved in identifying training needs for business units. * Understands federal and state employment laws * Other responsibilities as assigned. Qualifications * BA/BS degree in Human Resources or related field * 4-6 years of relevant HR Business Partner experience resolving complex employee relations issues * Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws. * Excellent written and verbal communication skills - must be an articulate and persuasive communicator * Demonstrated track record of developing effective relationships across all levels of the organization and with diverse client groups * Displays strong leadership capabilities and business acumen – sees the big picture and operates with perspective * Comfortable shifting from hands-on, urgent work to complex, strategic and long term work. * Strong analytic and problem solving skills; ability to establish metrics, analyze data, understand trends and develop recommendations. * Must be able to maintain confidentiality * Experience with Microsoft Office – Excel, PowerPoint, Word, Visio and Outlook * Experience with ADP, Ceridian or other equivalent HRCMS * HR certification a plus * Ability to travel (approx.. 10-15% domestic) Location: Kansas City Missouri DST is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. DST is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at for assistance. DST Systems, Inc. Kansas City MO

Franchise Business Partner

Mcdonald's Corporation