Who We Are
At OpenWorks, our strength lies in improving our customer's results by consistently making their facility cleaner, safer and healthier. We're proud to set the standard for customer retention in our industry. None of this would be possible without hiring and developing the best employees.
OpenWorks is leading facility solutions provider, founded in 1983, headquartered in Phoenix, Arizona with regional offices nationwide. Through our Franchise Owners and Preferred Partners, OpenWorks services more than 2,500 customers each day across the United States.
The Franchise Business Consultant is the primary link between OpenWorks and our franchise community. In this role you will need to be a leader, influencer, functional expert, and build strong trusting partnerships with our franchisees. The FBC provides insight, assistance, and guidance to the OpenWorks Franchise owners on brand, operating standards, revenue, and business metrics to help the franchisee achieve their business strategy and goals. The primary goal of the FBC will be to grow the franchisee revenue and operational knowledge to be a successful business owner; in turn making OpenWorks the go to franchise model in the janitorial field.
Specialize in taking our top franchise partners to the next level by creating and assisting with business development plans tailored to their growth.
Be responsible for fostering relationships with our franchise owners
Monitor and report out on improvements of franchisees measured against our Franchise Rating System. Goal is to have 85% of franchisees per region at "A" rating or better. Create and develop training programs to improve these ratings nationally.
Create a strategy for national implementation to attract a more qualified franchise network, with the net result of a more selective closing process with our future partners
Develop Financial training for Franchisees and perform business plan reviews with franchise partners on accounts with 10k+ in monthly revenue; standardize processes so they can be performed locally in each office across the U.S.
Work closely with regional leadership
Perform profitability reviews with franchisees and creating actionable business plans to help them take their business to the next level
Develop a training program to assist franchisees in generating their own leads and track net new sales regionally from these self generated leads
Develop agendas for quarterly Franchise meetings based on service trends and needs
Create Franchisee performance management system (identify through technology opportunities for training, trends in performance, issues etc.)
Franchise Termination (what to do)- develop standardized process/ exit strategy
Will report directly to the Vice President of Training and Development, and work closely with Divisional/ Regional Leadership, Operations Teams and the Franchise Development Manager.
The ideal FBC is:
Incredibly organized and thrive on extracting best practices for replicable training programs
Great with people, and have experience working with business owners (preferably in a franchise setting)
Are a free and creative thinker who looks at the status quo and says, "how can we improve?"
Have a passion for making an impact on a SMB owner.
Can travel 30% of the time, sometimes with limited notice.