Franchise Business Consultant

Ihop Kansas City , MO 64126

Posted 2 weeks ago

Responsibilities

  • Partner with the franchisee to diagnose barriers which affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc)

  • Collect and maintain an active working knowledge of the key business metrics for their assigned franchisees portfolio of restaurants and use these metrics to analyze issues and opportunities for each restaurant and the franchisee's business as a whole.

  • Ensure franchisee compliance with all Standard Operating Procedures, Operations Assessment Report and Mystery Shop standards and develop corrective action plans, milestones and timetables where appropriate

  • Remain actively involved with any restaurant/organization that routinely delivers a customer experience inconsistent with the IHOP vision, supporting the definition and execution of a work plan to improve and ensure steady progress toward compliance

  • Assist franchisee with assessing talent and bench strength at all levels to achieve short and long term business needs

  • Assist franchisees with developing and maintaining a capital plan sufficient to meet all development and remodel obligations

  • Serve as franchisee representative and advocate with restaurant support center points of contact and IHOP management

  • Employ effective interpersonal and negotiation skills to effectively drive business objectives and manage change

  • Fully understand the purpose and benefits of new programs and decisions in order to effectively influence franchisees and obtain requisite buy-in; provide feedback when programs or communication are inadequate

  • Actively share and assist franchisees in adopting best practices.

Requirements

  • ServSafe or similarly approved training or any other state required compliance training, if applicable

  • Minimum of 5+ years in a field operations-oriented leadership role within the food service industry or comparable multi-unit retail industry

  • ServSafe or similarly approved training or any other state required compliance training, if applicable

  • Proven ability to deliver results, effectively influencing decisions through strong negotiation skills

  • Demonstrated ability and experience to consult with and influence business owners. Advanced knowledge of consultative approaches and experience guiding leaders to make better business decisions

  • Ability to plan and set priorities to achieve business objectives

  • Outstanding accountability and focus skills

  • Strong business acumen skills (basic financial skills, use of competitive data, etc)

  • Ability to communicate and present effectively to various audiences

  • Excellent time management and organizational skills

  • Basic Microsoft Office Suite

  • Ability to travel up to 60% of the time

About Company

Founded in 2007, Dine Brands Global, Inc. (formerly DineEquity) brings together two of the world's largest and most beloved full-service restaurant brands - Applebee's (established in 1980) and IHOP (founded in 1958). With over 100 years of hospitality experience and expertise throughout 18 countries around the world, Dine Brands supports more than 3,700 Applebee's and IHOP restaurants and a system of nearly 400 franchisees, making it one of the largest full-service restaurant companies in the world.

Who are we?

We celebrate success as we passionately nurture (and grow) the world's most beloved restaurant brands. We are innovators that embrace new ideas & creativity. We value commitment and take personal accountability for our actions. We value openness, authenticity, and foster a collaborative, creative environment that believes we will go farther, together.

EEO Information Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.


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VIEW JOBS 3/5/2019 12:00:00 AM 2019-06-03T00:00 Responsibilities * Partner with the franchisee to diagnose barriers which affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc) * Collect and maintain an active working knowledge of the key business metrics for their assigned franchisees portfolio of restaurants and use these metrics to analyze issues and opportunities for each restaurant and the franchisee's business as a whole. * Ensure franchisee compliance with all Standard Operating Procedures, Operations Assessment Report and Mystery Shop standards and develop corrective action plans, milestones and timetables where appropriate * Remain actively involved with any restaurant/organization that routinely delivers a customer experience inconsistent with the IHOP vision, supporting the definition and execution of a work plan to improve and ensure steady progress toward compliance * Assist franchisee with assessing talent and bench strength at all levels to achieve short and long term business needs * Assist franchisees with developing and maintaining a capital plan sufficient to meet all development and remodel obligations * Serve as franchisee representative and advocate with restaurant support center points of contact and IHOP management * Employ effective interpersonal and negotiation skills to effectively drive business objectives and manage change * Fully understand the purpose and benefits of new programs and decisions in order to effectively influence franchisees and obtain requisite buy-in; provide feedback when programs or communication are inadequate * Actively share and assist franchisees in adopting best practices. Requirements * ServSafe or similarly approved training or any other state required compliance training, if applicable * Minimum of 5+ years in a field operations-oriented leadership role within the food service industry or comparable multi-unit retail industry * ServSafe or similarly approved training or any other state required compliance training, if applicable * Proven ability to deliver results, effectively influencing decisions through strong negotiation skills * Demonstrated ability and experience to consult with and influence business owners. Advanced knowledge of consultative approaches and experience guiding leaders to make better business decisions * Ability to plan and set priorities to achieve business objectives * Outstanding accountability and focus skills * Strong business acumen skills (basic financial skills, use of competitive data, etc) * Ability to communicate and present effectively to various audiences * Excellent time management and organizational skills * Basic Microsoft Office Suite * Ability to travel up to 60% of the time About Company Founded in 2007, Dine Brands Global, Inc. (formerly DineEquity) brings together two of the world's largest and most beloved full-service restaurant brands - Applebee's (established in 1980) and IHOP (founded in 1958). With over 100 years of hospitality experience and expertise throughout 18 countries around the world, Dine Brands supports more than 3,700 Applebee's and IHOP restaurants and a system of nearly 400 franchisees, making it one of the largest full-service restaurant companies in the world. Who are we? We celebrate success as we passionately nurture (and grow) the world's most beloved restaurant brands. We are innovators that embrace new ideas & creativity. We value commitment and take personal accountability for our actions. We value openness, authenticity, and foster a collaborative, creative environment that believes we will go farther, together. EEO Information Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Dineequity Kansas City MO

Franchise Business Consultant

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