The Franchise Business Consultant (FBC) continually supports and coaches assigned franchisees with systems and procedures designed to open and operate successful stores. The FBC's primary roles will be to ensure the opening of stores to EOS specifications by coordinating the development and opening processes with other departments, as well as ensuring the profitable operation of existing stores through proper execution, sales maximization and expense minimization. The FBC works both independently and with other departments to generate and provide the tools required for franchisee and brand success.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Monitor the franchisee's search for timeliness, suitable sites, use of explanation of analytics and site selection software. Facilitate formal approval of site and review of lease.
Encourage franchisee to conduct a site survey with a qualified contractor
Send franchisee prototypical design criteria, graphics and style guides and follow up to ensure they are used in the design
Facilitate formal approval of the finished design
Coordinate weekly construction calls
Monitor to ensure store is built according to approved plan and specifications
Coordinate and observe Manager training in Florida
Monitor progress on opening timeline to ensure it is being followed, including sourcing, purchasing, training and public relations
Advise existing franchisees on sales building
Advise existing franchisees on cost control
Perform quarterly audits of cleanliness, service, food quality, hospitality
Monitor financial and operational results through effective oversight of operations, social media, shopper reports and financial statements.
Complete targeted number of franchisee visits, providing valuable business consulting services to franchisees to drive their success.
Work as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for company programs and initiatives.
Launch new operational programs, food products/other promotional items associated with the marketing calendar, as well as equipment and/or technology upgrades
Represent company as needed at various committees, shows or business trips.
Manage franchisee communications when needed to include reoccurring conference calls
Serve as a clearinghouse for all franchise questions
Impeccable Organizational skills