Frame Repair Supervisor

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and "high touch" work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The overall objective of the department in which this position works is:

Resolve all issues and sunglass repair inquiries to exceed customer satisfaction. Provide professional and accurate service for sunglass products and repairs.

The major function of this position is:

To supervise, coordinate, motivate and create a department of individuals to maintain excellent repair service and 3-day turn-time in a professional friendly manner with excellent customer service as well as controlling the activities of the Repair Department.

The primary responsibilities and duties of this position are:

• To continually seek improvement in every aspect of the position and departmental functions and processes. Identify and solve problems, recommend, and implement process improvements.

• Track and monitor daily repair production. Analyze and prepare reports to monitor productivity. Provide appropriate feedback to Repairs Manager and employees.

• Implement and manage a quality control spot check program with department team leads on completed work. Provide constructive feedback and training to department team leads, as needed.

• Coordinate and organize staffing schedule for Repair Department.

• Assist with the training of employees on department standards, repair process and procedures.

• Resolve supervisor-level customer complaints, calls, and inquiries.

• Serve as go-to person for Repair Tech Leads and inquiries and questions. Serve as referral resource for customer service calls including problem resolution.

• Track and monitor the attendance of the Repair Dept. staff including vacations, over-time, and absences. Verify attendance is accurately documented.

• Compose and deliver employee performance reviews.

• Monitor tracking of lost or missing departmental repairs through the Internet and computer system.

OTHER RESPONSIBILITIES

• Develop and work with department leads in providing support and training for their teams to evaluate sunglass repair performance and follow-up with new and existing repair technicians for all on-going and new product training needs.

• Perform other work-related tasks as requested or required.

Hours: Monday - Friday, 6:30 AM - 3:00 PM

Desired Qualifications

As a guide, indicated below is the preferred education and experience for this position:

• Minimum 2 years supervisory experience.

• 2 years hands-on frames repair experience.

• High school graduate, 2 years college.

In lieu of education, the following equivalent experience is preferred:

• Extensive training in frames repair.

• Two years minimum supervisory experience.

Listed below are the particular skills preferred for this position:

• Ability to lead a team

• Outstanding Customer Service Skills

• Ability to work independently

• Dependable, responsible, high integrity

• Excellent verbal and written communication skills

• Microcomputer experience, including Micro Soft Excel and Word

• Strong business and organizational skills

• Software Experience

• Ability to evaluate and repair sunglasses

Work Shift:

1st Shift (United States of America)

Special Language Requirement (If Applicable):