Fragrance Specialist-Memo

Neiman Marcus Los Angeles , CA 90009

Posted 7 months ago

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home dcor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

DESCRIPTION

  • Creates a welcoming environment by greeting and approaching customers

  • Exceeds customer expectations by providing assistance with a positive attitude

  • Recommends merchandise based on product knowledge and customer preferences

  • Is knowledgeable and educates self and others on merchandise

  • Demonstrates timely follow-up and follow-through on customer requests and commitments

  • Actively creates a welcoming environment through teamwork and collaboration

  • Effectively utilizes mobile devices to communicate with customers and expand business

  • Effectively utilizes available clientele tools and resources to increase personal business

  • Frequently advises customers of the benefits of the InCircle program

  • Works to develop long term customer relationships

  • Assist in maintaining visual and merchandise presentation standards on the selling floor

  • Ensure audit compliance

  • Demonstrate flexibility and ability to adapt to the changing needs of the business

QUALIFICATIONS

  • Excellent customer service skills

  • Motivated and results driven

  • Strong attention to detail

  • Ability to work autonomously

  • Commission sales experience preferred

  • Previous retail experience preferred

  • Standing, bending, lifting, climbing stairs

  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.

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Fragrance Specialist-Memo

Neiman Marcus