Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Footwear - Department Manager (Salaried Key Holder)

Expired Job

Eastern Mountain Sports Middleton , MA 01949

Posted 2 months ago

WE'RE FUN! WE'RE FAST! WE'RE CASUAL!

As a department manager, you'll oversee the footwear department and be responsible for the effective management of staff while maximizing profitability through excellent customer service. You'll organize, plan and implement floor sets for sales and promotions, maintain standards and oversee the visual aspects of the department. This is the second level of store management and includes opening and closing the store, cashiering and working the front-end to address customer concerns, and acting as the manager on duty. You'll lead by example while enabling a knowledgeable and friendly sales staff to achieve overall sales and operational goals while also coaching, training and developing your staff in order to prepare them for promotional opportunities that arise. Operational success in this position could lead into an assistant manager role.

Responsibilities:

  • Promote and sustain Bob's Stores Culture by embracing and holding all Associates accountable for BOB'S operating principle of "The Customer is Why"

  • Lead by example, by providing excellent customer service, holding all Supervisors and Associates accountable for ensuring current Customer service standards are executed.

  • Exhibit a strong sense of urgency around providing all customers with a superior shopping experience.

  • Maintain a dynamic merchandising strategy with an emphasis on merchandising presentation, space allocation, sale promotions and floor sets. Oversee visual aspect of store. Guide and direct Supervisors and Associates where appropriate.

  • Maintain a neat, orderly sales floor, stock room and office area.

  • Assist in the planning and implementation of floor sets for sales promotions.

  • Support the front end, cashiering when necessary.

  • Assist Store Manager with expense control awareness, including planning and execution to maintain store budgets and ensure profitability.

  • Take on additional responsibility as dictated by business.

Skills and Requirements:

This is a full-time, salaried-level role with additional hours as necessary. A varied schedule will require nights, weekends and holidays, with some overnight shifts. Flexible availability required.

  • 1-2 years of supervisory experience in a retail environment

  • Excellent customer service and interpersonal/communication skills

  • Ability to suggestively sell and be persuasive

  • Strong visual merchandising skills

  • Proven team leadership skills

  • Experience working with casual and athletic footwear preferred

  • Understanding of basic retail math; ability to handle cash accurately

  • High school diploma/GED preferred

  • Bilingual a plus

Bob's Stores, a member of the Eastern Outfitters, LLC family also operating Eastern Mountain Sports, is an equal opportunity employer offering dynamic career opportunities and generous employee discounts.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Key Holder

Jo-Ann Fabrics

Posted 2 months ago

VIEW JOBS 9/26/2018 12:00:00 AM 2018-12-25T00:00 SUMMARY The Part-Time Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader. BRAND AMBASSADOR * Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs * Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location * Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor OPERATIONAL EXCELLENCE * Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision * Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail * Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency BUSINESS ACUMEN * Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events * Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand * Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management * Works with store management to identify opportunities to drive the business and increase sales/profit INSPIRATIONAL LEADER * Works closely with Store Management to identify key tasks and assists in delegating them to Team Members * Follows up to ensure tasks are completed well and in a timely manner * May act as MOD to open/close store when no member of store management is present * Collaborates with other Team Members or store management on projects in a professional manner QUALIFICATIONS * Must be 18 years or older and have a high school diploma or equivalent * 1+ years of supervisory experience in a customer centric environment * Available to work a flexible schedule, including days, evenings, weekends and holidays Jo-Ann Fabrics Middleton MA

Footwear - Department Manager (Salaried Key Holder)

Expired Job

Eastern Mountain Sports