Food Services Customer Service Representative Work From Home / Remote

HCA Plano , TX 75023

Posted 2 weeks ago

Customer Service Representative Work From Home / Remote

Full Time

Shift 7 am - 7 pm

  • On-site training for 6 months in Plano, TX*

Medical City Plano

Since opening our doors in 1975, Medical City Plano has provided Plano and Collin County with superior healthcare. We've built our reputation on the exceptional compassion we offer all our patients, a legacy preserved from our simple beginnings as a small community hospital. Now, as a world-class medical facility offering the latest in technologies and a comprehensive range of healthcare services, Medical City Plano continues its growth to maintain its position as a leader in healthcare across the region.

The Customer Service Representative is Responsible for the scheduling of phone and faxed request in a prompt and courteous manner. Manage difficult and interdepartmental scheduling with minimal delay to customer.

Correct utilization of the scheduling features of Meditech system and accurately enter all mandatory information. Provides instructions to patients and physician's staff on test preparation and registration information. Establish and maintain a working knowledge and vocabulary of procedures scheduled.

Manage daily operations including but not limited to: Meditech, Orders Management System, Call Center Equipment (phones, etc.), fax machines, printers.

  • High School Diploma/GED

  • Minimum of two years of customer service experience

  • Ability to use a PC

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