Food Service Supervisor

NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. NC State embodies a culture that values collaboration, creativity, innovation, and teamwork. We provide a team-oriented culture, work/life balance, and work that makes a difference in our community, the state, and beyond. We also offer great benefits for SHRA permanent positions, including tuition reimbursement at any university in the UNC system, healthcare, vacation, holiday and sick leave, paid parental leave, retirement and more. You can even join the NC State Wellness and Recreation Center and receive discounted meals on campus.

Campus Enterprises is NC State University's division of retail and hospitality organizations - NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.

NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University Campus. NC State Dining operates 11 cafes, 3 food courts and 6 dining halls, 3 markets, 2 restaurants, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 165 permanent EHRA and SHRA employees.

For more information about why you should consider working for Campus Enterprises at NC State, visit our website at https://campusenterprises.ncsu.edu/dept/hr/opportunities/permanent-opportunities/

Essential Job Duties

This position will supervise the daily management of a unit(s) in a retail food court on the NC State University campus. Must be committed philosophically and operationally, to delivering high quality services in an efficient manner, while being sensitive to the service needs of NC State University.

This position will ensure all brand related standards of excellent customer service and food and drink quality are being met, while maintaining all policies and procedures. This is a working supervisory position and all supervisors are required to be leading service during peak periods.

Other Responsibilities

• Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.

• Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.

• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.

• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events.

• Perform other duties as assigned to ensure NC State Dining business needs are met.

Qualifications

Minimum Experience/Education

High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.

Other Required Qualifications

• Ability to work in a fast-paced environment

• Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.

• Must be able to follow written and/or verbal instructions.

• Knowledge of equipment, cooking methods, measurements, and food safety.

• Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations.

• Excellence in completing all tasks.

• Ability to use or learn to use email.

• Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions.

• Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation.

Preferred Qualifications

• Supervisory experience in a high volume food service establishment including planning, forecasting, ordering, and budgeting

Experience in college/university food service.

• Experience with a menu management system.

• Experience in hiring, training, employee relations, coaching and team building.

• Verbal and written communication skills.

• Knowledge of proper sanitation, safety and health codes.

• Proficiency in the use of computers, and have the ability to learn new software programs.

• Experience with beginner word processing, spreadsheet, and email.

Required License or Certification

• ServSafe certification or the ability to obtain within 90 days of employment.

• Certification must be maintained as a condition of employment.

• Must obtain Brand specific certification, if applicable, as required by location within 30 days of employment.

Valid NC Driver's License required No Commercial Driver's License Required? No