This position is responsible for the ordering,delivery, and hospitality Service regarding all meals served to hospital patients. This position is responsible to maintain a clean, safe and sanitary work environment. It functions as part of a comprehensive team that ensures the delivery of food and services to patients and the patient's guest that exceeds expectations. The program ensures that patient needs are met in real time, every meal, which in turn improves patient satisfaction.
AM Beverage Cart service -- Patients and guests are offered a beverage 1st thing in the morning as a courtesy
Bedside Order Entry -- Ambassador will take the patient's meal order at bedside (B/L/D) utilizing an IPAD and assiting the patient through the ordering process
Ambassador will pick up the patient tray cart and proceed to deliver the trays to the patients with complete follow through including proper scripting, ticket review, opening items, tray set up and the promoting of the tray through the tray monitor system
Ambassor will remove the tray as he/she is continually circulating on the assigned floor and rounding on each patient to ensure satisfaction with the meal
PM Dessert Cart service -- Patients and guests are offered a dessert type snack in the afternoons and evening as the patient's diet permits
Unit Stock -- Ambassador will stock the unit refrigerator and the freezer in accordance with the appropriate par levels set for each specific unit and patient need
MINIMUM EDUCATION / QUALIFICATIONS:
High School Diploma or GED
1 year or more of customer service experience
Proficiency in Microsoft Office
Shift and Job Schedule
Schedule: 3:00pm - 7:00pm
Will work every other weekend.
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.