Food Service Representative

Freedom Express Gas Leesburg , IN 46538

Posted 12 months ago

JOB DESCRIPTION: FOOD SERVICE REPRESENTATIVE (FSR)

PART-TIME or FULL-TIME

Reports to: Store Manager

Summary:
The FSR provides excellent customer service while consistently following Freedom policies and procedures. The FSR is well-trained on all equipment, is well versed on breakfast, lunch, and dinner needs, and can effectively handle all consumer food requests and call in orders.

Essential Job Functions:

  • Provide excellent customer service modeling the G.U.E.S.T. (Greet, Understand, Eye Contact, Speedy Service, Thank You) approach

  • Handle customer complaints professionally

  • Use suggestive selling techniques

  • Creating breakfast, lunch, and dinner food items

  • Meeting food demand throughout working shift

  • Prepping food

  • Complete paperwork and logs to track sales and loss

  • Use proper food handling

  • Maintain proper personal hygiene

  • Use common sense when working with food

  • Follow directions when using cleaning supplies

  • Promote promotions for Food Service

  • Follow all company mandates and all laws governing food handling and sales

  • Practice shoplifting prevention

  • Follow all company safety and security policies

  • Control inventory shortages

  • Prepare Accident/Incident reports and follow proper reporting requirements

  • Move with determination and purpose when completing tasks

  • Practice team work and assist with training new employees.

  • Work flexible hours

  • Clean shelves, drives, dispensers, rest rooms, floors, merchandise, machines, windows, refrigerators, counter tops, equipment, sinks, toilets and other designated items

  • Build and take down displays

  • Empty inside and outside trash cans

  • Sweep the interior and exterior of the store

  • Assist CSRs during slow times

  • Mop floors and vacuum carpeted areas/rugs

  • Wash coffee pots, doughnut merchandisers and other designated items

  • Stock rest rooms, windshield washing supplies, shelves, cups, lids, straws, and other items as required

  • Check in/out vendors properly according to company policy

  • Attend and participate in mandatory staff meetings

  • Report to work on time and in proper uniform with name tag on

  • Front shelves and rotate stock

  • Successfully promote the CITGO brand to consumers

Supervisory Responsibilities:
None

Qualifications:
To perform this job successfully, a FSR must be able to perform each essential duty consistently and satisfactorily.

Education and/or Experience: High school diploma or GED is preferred or equivalent experience.

Language Skills:
The FSR must be able to read and interpret documents such as the Employee Handbook, operating instructions, pre-printed forms and other written material as part of the job. The employee must be able to write routine reports using proper English and grammar and have the ability to speak effectively and professionally to Supervisors, customers, and co-workers.

Mathematical Skills:
The FSR must be able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. The FSR must be able to use measurements and read measuring utensils.

Reasoning Ability: The FSR must have the ability to apply common sense understanding to carry out instructions given orally, in writing, or in diagram form. Also, the FSR must be able to use common sense in defining problems and creating resolutions to solve those problems.

Physical Demands: The FSR is regularly required to stand and walk for their entire shift. Occasionally, FSRs are required to climb or balance on a ladder or step stool; stoop, kneel, crouch, kneel, bend, lean and lift and/or move up to 50 pounds.

The FSR must be able to withstand temperature changes while stocking the walk-in coolers or freezer units and cleaning the drive during summer and winter months.

The FSR is occasionally exposed to gasoline vapors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


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Food Service Representative

Freedom Express Gas