Food Service Rep / Deli

H-E-B Houston , TX 77020

Posted 3 days ago

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Food Service Representative, you will be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.

Do you have a:

HEART FOR PEOPLE... commitment to work hard to make sure People come first?

HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?

PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for:

  • a high school diploma
  • excellent communication and interpersonal skills
  • ability to work in a fast-paced environment

What is the work?

Customer Service:

  • Provides superior customer service

  • Takes orders from customers by telephone or in person

  • Answers customer questions regarding products and assists them with selections

Food Service:

  • Prepares, packages, and merchandises fresh product

  • Slices, packages, labels, and rotates products

  • Scans in items on Telxon for production

  • Assists in technical areas as needed


  • Merchandises product effectively

  • Uses suggestive selling techniques to meet customer needs and build department sales

  • Makes regular announcements to inform customers of freshly-produced items and to increase sales

Food Safety / Sanitation:

  • Cleans and sanitizes display cases

  • Properly handles and maintains the operation of all equipment

  • Complies with H-E-B food safety and sanitation standards

  • Complies with departmental SOPs and store operating procedures

Additional Department-Specific

  • Bakery:

Assists in technical areas as needed (e.g., baking, frying, and decorating)

Writes on cakes with icing per personalized customer requests

  • Deli:

Weighs, prices, and packages selections

  • Prepared Foods:

Serves and packages products at customer's request

Educates customers in preparation and reheating instructions of prepared foods

Prepackages condiments (sauces, dressings) for prepared food items

Cuts, slices, dices, chops, food in preparation for chef

What is your background?

  • Must be 18 years of age

  • High school diploma (or equivalent)

  • Company Orientation

  • Safety Training

Do you have what it takes to be a fit as an H-E-B Food Service Representative?

  • Computer systems knowledge (Telxon, ACR, label machine)

  • Good customer service skills

  • Reading and writing skills

  • Planning and organizing skills

  • Interpersonal skills

Can you...

  • Function in a fast-paced, retail environment, in detailed and precise tasks

  • Work with Customers, staying attentive to their needs

  • Perform the following, based on your Department?


  • Constantly* reach at waist, grasp

  • Frequently stand, walk, reach at shoulder, bend

  • Occasionally reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction

  • Occasionally be exposed to wet, cold, hot conditions, and loud noise

  • Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs


  • Constantly * reach at waist, grasp

  • Frequently stand, walk, stoop

  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

  • Occasionally be exposed to wet, cold, hot conditions, and loud noise

  • Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs

  • While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

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Food Service Rep / Deli