Food Service Clerk (Call Center)

Cincinnati Children's Hospital Medical Center Cincinnati , OH 45201

Posted 3 months ago

SUBFUNCTION DEFINITION: Performs routine duties related to serving food and beverages, as well as clearing dishes and cleaning.

May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots, pans, etc. Collects and disposes of garbage left at tables. May assist with stocking food inventory and with light cooking.

REPRESENTATIVE RESPONSIBILITIES

  • Responsibility 1

Receives telephone calls from patients, family members, nursing and nutrition personnel related to menu/food orders. Verifies request(s) with diet order as prescribed by the primary care provider along with other pertinent medical information. (npo status, food allergies, special diet, etc.). Processes meal/food requests for customer(s) including requests for patients whose meals are indicated on paper menus and guest meals.

  • Responsibility 2

Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital.

Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.

  • Responsibility 3

Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs.

All patients, nursing unit staff, visitors, volunteers and co-workers will be given prompt and courteous attention. Telephone courtesy and patient confidentiality must be maintained at all times. When completing telephone calls or patient visitation, refer to written scripts for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person.

  • Responsibility 4

Notifies appropriate supervisor(s) of program and/or system errors and recommends changes. Performs additional duties i.e. data management, administrative & supportive tasks, etc. as assigned.

  • Responsibility 5

Cooperates with coworkers to complete daily patient care responsibilities. Partners with coworkers to provide valuable input on projects as needed.

Provides assistance with tray assembly as needed.

Perform all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner. Respond and cooperate with changes in workload.

EDUCATION/EXPERIENCE

Required:

  • High school diploma or equivalent

  • No directly related experience

Preferred:

Unique Skills:



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Food Service Clerk (Call Center)

Cincinnati Children's Hospital Medical Center