Food Operations Manager 3

Sodexo USA Stamford , CT 06901

Posted 2 months ago

Unit Description

Sodexo is seeking a Food Operations Manager for Stamford Hospital located in Stamford, CT.

In this role you will have direct oversight of all food operations including At Your Request Patient Dining Program, Retail Operations and Catering. Retail consists of a main cafeteria, a satellite cafe and franchise quick service restaurant. The Food Operations Manager will report to the General Manger. Five unit managers will report directly to the Food Operations Manager. Services are provided to a high level client with high expectations. The ideal candidate will have proven track record of increasing all performance metrics such as participation, revenue, check average and customer and patient satisfaction. A culinary background and proven knowledge of therapeutic diets are preferred. A passion for customer focused service and continual program improvement are essential to the success of the position.

Is this opportunity right for you? If your answer to the following questions is "yes", then please consider applying:

  • Sales/Marketing: Can you help to increase the sales volume through marketing efforts? Do you have the ability to successfully execute Sodexo retail programs?
  • Patient Service: Can you drive improved service and quality performance for patients through Sodexo's AYR room service program?
  • Leadership: Can you provide forward thinking planning, support and guidance to enable staff and unit managers to achieve exceptional outcomes?

We are looking for candidates who can:

  • Identify internal/external client needs and expectations

  • Ensure that Sodexo, patient, and customer goals are aligned and met

  • Educate and develop rapport with internal/external customers and promote partnerships

  • Promote a customer/client centered culture that strives to exceed customer and client needs

  • Coordinate all account initiatives to drive growth and track results

Click here to learn more about Sodexo Health Care

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Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.Key Duties- Establishes a safe work environment

  • Assumes General Manager's (GM) responsibilities and authority in his/her absence

  • Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention

  • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

  • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

  • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Qualifications & Requirements

Basic Education Requirement

  • Bachelor's Degree

Basic Management Experience

  • 3 years

Basic Functional Experience

  • 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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Food Operations Manager 3

Sodexo USA