Food Operations Manager 2

Sodexo USA Conway , AR 72034

Posted 1 week ago

Unit Description

Sodexo is seeking a Food Operations Manager 2 for Baptist Health Medical Center located in Conway, Arkansas. This is a 111 bed hospital where this person will have oversight to all Food and Nutrition Services operations including patient meal services (Sodexo's At Your Request), catering and retail (1 cafeteria and 1 coffee shop) and will report to the District Manager.

Is this opportunity right for you?

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the hospitality industry.

Are you the experienced food service manager we're seeking?

We are looking for candidates who will:

  • deliver high quality food service;
  • develop and maintain client and customer relationships;
  • oversee 14 FTE hourly employees including employee engagement, training
  • implement performance improvement and quality assurance programs targeted to improve customer satisfaction;
  • interact with patients and the nursing staff thru rounding
  • manage the cash handling process;
  • department HACCP and safety programs for regulatory compliance
  • create a positive environment; and
  • ensure Sodexo Standards are met.

The ideal candidate:

  • has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
  • high energy and passion for delivering world class food service
  • has culinary production experience and a strong background in safety and sanitation compliance;
  • has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
  • can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and
  • can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and The Market Connection (TMC), and is proficient in computer skills and report management experience.

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo's unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance every day.

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.Key Duties- Establishes a safe work environment

  • Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention

  • Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

  • Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

  • Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Qualifications & Requirements

Basic Education Requirement

  • Associate's Degree Basic Management Experience

  • 2 years Basic Functional Experience

  • 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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Food Operations Manager 2

Sodexo USA