Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now operates casinos on four continents. The company's resorts operate primarily under the Harrah's, Caesars, and Horseshoe brand names. Caesars also owns the World Series of Poker and the London Clubs International family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars is committed to environmental sustainability and energy conservation and recognizes the importance of being a responsible steward of the environment.
Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet make eye contact and smile, 5 feet greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest who enters the restaurant.
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service.
Resolves service issues according to the service recovery toolbox.
Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
High school diploma, GED or comparable experience
Prior customer service in a fast paced environment preferred
Previous cashiering experience in a high volume restaurant preferred
Read, write, speak and understand English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodations
Must be able to respond to visual and aural cues
Able to work at a fast pace in an often crowded/noisy environment
Must be able to accurately and quickly process all cash transactions
Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs)
Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
Able to work in constricting areas
Able to tolerate second-hand smoke, noise, bright light
Must be able to maintain a neat and professional appearance and uphold the company appearance standards
Apply Online at: www.caesarsjobs.com
Caesars Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Caesars Entertainment Corporation