Food & Beverage Supervisor

Job Description

HGV Now Offers Day One Team Member Benefits!

Now Offering Daily Pay*

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

At Hilton Grand Vacations at SeaWorld, we proudly serve to bring the light and warmth of hospitality each day to our owners and guests. Our Bermudian-themed, family-friendly resort sits on 33 acres of lush landscape centrally located with convenient access to Walt Disney World, Universal Orlando, and SeaWorld Orlando. Our resort features an extraordinary collection of on-property amenities, 787 guest units, three pools and our own lake and nature trail. If you want to work with friendly people who serve others from the heart, come join our FAMILY!

Are you ready for an outstanding, exciting, fast paced career in hospitality? Are you looking to grow in the industry?

If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top notch training and benefits!

What will I be doing

As a Food & Beverage Supervisor you would be responsible for completing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

• Ensures all guest interactions are handled in a positive, accurate, and efficient manner at all times.

• Assists management with ensuring that all departmental activities are performed within the guidelines of appropriate policies and procedures and that all Food and Beverage Team Members are trained in the area of food quality, sanitation, safety, departmental/resort policies and procedures and guest/owner service standards.

• Responsible for the operation of the department in the absence of the Food and Beverage Manager.

• Participates in all F&B operations on a daily basis to assist with work load and respond to guest/owner inquiries regarding F&B, retail and resort services.

• Knowledge and service of menu items and beverage brands

• Performs in accordance with all state regulations with regards to alcohol service and consumption.

• Supervises and accounts for the accurate collection of monies received at the various F&B outlets.

• Determines the resolution of problems arising from guest/owner concerns, inventory, supply issues, staffing issues, and other unusual request and inquiries.

• Ensures the provision of special services to owners/guests as advised.

• As requested, assists management in performing administrative duties which may include budget control, scheduling, purchasing supplies, preparation of performance appraisals, etc.

• Ensures at the end of each shift that all F&B associates have completed daily checklists and shift closing are accurate.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Qualifications

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ability to read, analyze and interpret general business communications and reports.

• Ability to write reports/basic digital literacy. Basic mathematical skills.

• Ability to solve practical problems, using good judgment to take care of a variety of variables in guest and business situations.

• Excellent interpersonal and service skills. Ability to resolve conflict, think on their feet, influence and mentor others.

• 1-3 years of experience in this or a related job

• High School / GED

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree

• TIP's or similar certification

• Food Handler Certification

• 1+ Years of supervisory experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.