Food & Beverage Ops Manager

Hmshost Corporation Pittsburgh , PA 15201

Posted 2 months ago

Job Description:

Summary:
The F&B Operations Manager is responsible for assisting the F&B Multi Operations Manager or Director of Operations in operating assigned brands, units, and/or concepts.

This position is responsible for day-to-day supervision of operations associates, assigning work to both management and non-management associates, monitoring unit/concept/store level operation performance, coaching and developing associates, and performing all other responsibilities as directed by their manager. This is an exempt position and typically reports to the F&B Multi Operations Manager and/or designee, depending on local requirements. Essential Functions: Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels Interviews job candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the store Supports DO and/or Multi-Unit F&B Manager in developing and implementing creative strategies to increase revenue Monitors progress towards unit goals and assigns associates to meet those objectives Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.

Additional Info

Minimum Qualifications, Knowledge, Skills, and Work Environment: Requires 3-5 or more years of experience as a supervisor or unit-level manager in high volume and/or multi-unit Food and Beverage or Merchandise operations or other related management experience Demonstrates team management, delegation and issue resolution skills and the ability to multi-task Demonstrates knowledge of HMSHost policies and product, service, quality, equipment and operations standards Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Food & Beverage Director

Concord Hospitality

Posted 5 days ago

VIEW JOBS 4/17/2019 12:00:00 AM 2019-07-16T00:00 Now Hiring: Hotel Director of Food & Beverage We are in search of a dynamic leader with expertise in Food & Beverage. This role will oversee all F&B efforts executed in the hotel including our Banquet Events. Benefits: Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental 401K Retirement Program with company contribution – FREE MONEY! Complimentary Hotel Room Night Program – Receive 7 free nights a year Group Life Insurance equal to your annual salary Voluntary Short and Long Term Disability Programs Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price Why Concord? Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. Job Duties: To achieve marketing, sales, profitability, and quality service goals for the restaurant by executing marketing strategies, providing quality service to the customers and employing leadership and managerial skills effectively. Develops short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality. Monitors the performance of the restaurant through verification and analysis of customer satisfaction systems and financial reports. Initiates corrective action. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. Implements and maintains sales/marketing programs. Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the restaurant. Implements and maintains effective two-way communication systems which reach all employees. Develops new programs, which result in an increased level of customer satisfaction and operational excellence. Manages in compliance with established company policies and procedures, along with local, state, and federal laws and regulations. Performs other related duties as required. Suggests and implements revenue generating programs that provide maximum price value to the guest. Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations. Ensures staff demonstrates technical skills; conducts technical training on a regular basis. Updates staff on regular basis on menu highlights. Monitors presentation of food product and reviews areas of concern with the Sous Chefs and Line Cooks. Ensures that restaurant is clean and ready for customers at all times. Monitors service and teamwork on a regular basis and counsels associates on both aspects. Ensures that staff is utilizing up selling techniques while providing customer service. Accommodates group bookings by adhering to proper banquet techniques. Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports. Conducts effective employee meetings and counseling sessions. Participates in weekly staff meetings. Interviews, hires, orientates, and trains qualified applicants. Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance. Make business decisions based on production reports, similar facts, own experience, and personal opinion. Ensure a safe and sanitary work environment for all associates and guests. Maintain and enforce all SOP and service standards. Completely direct the operational efforts and strategies of all restaurant outlets. Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord Hospitality's Handbook. Ensure forecast information is evaluated and utilized to make sound business decisions. Oversee development and execution of the marketing plan in each outlet. Continually develop innovative programs and incentives to maintain our competitive edge. Solicit feedback from guests and associates through personal contact and surveys. Ensure that all administrative functions are performed accurately and on a timely basis. Challenge supervisors to staff correctly based on forecasted business. Oversee engineering and implementation of menus to coincide with marketing plan. Ensure that all managers and supervisors are well versed in all legal aspects of their jobs. Develop local contacts in the community for public relations purposes. Maintains safe working conditions within department and hotel. Knows department fire prevention and emergency procedures. Learns, understands, and refers to the Standard Operating Procedures. Evaluates staff performance on a ninety day, and annual basis. Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Concord Hospitality Pittsburgh PA

Food & Beverage Ops Manager

Hmshost Corporation