Food & Beverage Manager - Franchised

Job Number 24041756

Job Category Food and Beverage & Culinary

Location JW Marriott Miami Turnberry Resort & Spa, 19999 West Country Club Drive, Aventura, Florida, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Fontainebleau Development. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

The Food & Beverage Manager supervises daily restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. He/she strives to continually improve guest and Associate satisfaction and maximize the financial performance in areas of responsibility. The Food & Beverage Manager determines training needed to accomplish goals, then implements plans.

Responsibilities

• Supervise daily shift operations and manage team members.

• Manage day-to-day operations, ensure quality standards, and meet the expectations of guests daily.

• Understand Associate positions well enough to perform duties in Associates absence.

• Maintain service and sanitation standards in the restaurant.

• Review staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Develop specific goals and plans to prioritize, organize, and accomplish work.

• Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

• Ensure corrective action is taken to continuously improve service results.

• Manage service delivery in restaurant to ensure excellent service from point of entry to departure (e.g., greeting from host/hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).

• Oversee the financial aspects of the department including purchasing and payment of invoices.

• Assist servers and hosts on the floor during meal periods and high demand times.

• Maintain the productivity level of Associates.

• Ensure property policies are administered fairly and consistently.

• Assist in production of the payroll, reports, forecasts, inventory and budget for food and beverage operations.

• Perform daily walk-through of restaurant to ensure full compliance with Department of Health regulations and JW Marriott Turnberry Miami Resort & Spa standards.

• Assist in recruiting, interviewing, and hiring Associates; conduct performance appraisals, coach and counsel, progressive corrective action, motivate, develop, and train.

• Ensure all daily rehearsal meetings are conducted.

• Participate in departmental meetings and communicates a clear and consistent message regarding the departmental goals to produce desired results.

• Ensure Associates receive on-going training to understand guest expectations.

• Strive to improve restaurant performance.

• Perform any other reasonable duties as required by management.

JOB REQUIREMENTS

• Professional demeanor appropriate for a luxury environment.

• Minimum 2-3 years experience in a leadership role in a food and beverage environment.

• Proven track record in high volume restaurant environment.

• Effective in providing effective customer service and ability to increase profits.

• Strong food/wine and liquor knowledge.

• Ability to thrive in a busy, fast-paced team environment as well as work independently and prioritize tasks effectively.

Education

High school diploma or GED.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.

• Knowledge of hotel food and beverage operations as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

• Ability to work with and understand financial information and data and basic arithmetic functions.

• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

This company is an equal opportunity employer.

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