Food & Beverage Manager - One World Observatory

LEGENDS

Founded in 2008, Legends' operating divisions worldwide include

• Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

LEGENDS ATTRACTIONS

Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide

• Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 - One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City's signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

THE ROLE

The Food and Beverage Manager is responsible for the execution of strategy within the F&B department. They will manage associates, inventory, registers, and customer service in a high-end Café/Lounge to maximize profitability, control sales, margins and inventory turns. The role reports to the Director of Food & Beverage.

ESSENTIAL FUNCTIONS

• Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards

• Oversee the day-to-day restaurant and bar operations, to include proper scheduling, staff assignments, side-work supervision, inventory management (incl. optimal PAR levels), and closing procedures

• Maintain professional restaurant image, to include cleanliness, proper uniforms, and appearance standards

• Maintain a favorable working relationship with all company associates to foster and promote a cooperative and harmonious work-climate-conducive to maximum employee morale, productivity, and efficiency

• Work with home department as well as other department leads on training/learning and development (L&D) initiatives

• Evaluate performance, coordinate schedules of personnel to maintain adequate staffing

• Instruct employees on policies, procedures, duties and activities, and providing beneficial coaching and counseling

• Conduct consistent pre-shift and monthly meetings

• Maintain contact with kitchen, serving staff, host team, and guests to ensure that dining details are handled efficiently, and customers' concerns are addressed in a timely manner

• Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations; proactively dealing with guest queries, advising guests on menus and beverage selections, ensuring satisfaction with food and service; responding to complaints in an expeditious manner, and investigating food quality service complaints

• Ensure all "special occasion" arrangements (e.g., birthdays; anniversaries; honeymoons) are handled flawlessly

• Ensure financial (invoices, reporting, payroll) and administrative duties are completed accurately, on time, and in accordance with company policies and procedures

• Inspect dining and serving areas to ensure cleanliness and proper setup while adhering to the strictest health standards

• Ensure a safe associate and guest environment by mitigating risk of accident and/or injury

• In the event of an injury, complete accident reports promptly and accurately

• Other duties as assigned by the senior leadership team

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• A professional degree, or certification, with a minimum of 3-5 years of hands-on culinary experience-bilingual preferred

• Possession of food handler's certification from Department of Health & Mental Hygiene (DOHMH)

• A people- and product-focused, servant leadership-style

• Ability to align with culinary leadership team on clients' expectations

• Ability to troubleshoot situations as they arise and provide satisfactory resolutions

• Experience working in both union and non-union environments preferred

• Experience working in high-volume food service venues (e.g., high-end restaurant, catering venue, or hotel) with experience overseeing the sale of alcohol preferred

• Ability to receive and inspect, select, and use only the freshest fruits, vegetables, meats, fish, and other food products of the highest standard in the preparation of all menu items

• Ability to lead and motivate teams and promote an inclusive work environment

• Excellent verbal and written communication skills, and the ability to balance priorities and tasks in a deadline-oriented environment

• Proficiency in Microsoft Office Suite of programs (i.e., Word, Excel, PowerPoint), and POS Systems required

• A strong commitment to delivering the highest level of guest and client service with demonstrated initiative, and leadership

• Flexibility to work extended hours based on business needs (late nights, weekends, and holidays)

COMPENSATION

$65k + bonus and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

ON-SITE: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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