Food & Beverage Front Of House Supervisor

Current Hiring Rate:$24.00/hour (non-exempt, hourly role)

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. Our vision drives us to deliver exceptional guest experiences at all touch points, requiring our employees to be natural communicators, problem solvers, and have a passion for sharing mountain culture - all while having a positive attitude to support best day experiences. Mt. Bachelor strives to deliver Central Oregon's most memorable outdoor adventures to locals and out-of-town visitors on a year-round basis. Mt. Bachelor's 365 days of fun includes 4,300 acres of lift-accessible terrain for Skiing and Snowboarding, Woodward Mountain Parks, a world class Nordic Center, Summer and Fall Downhill Mt. Bike Park, Sun Country Tours (White Water Rafting), Sunset Dinners, Zip-Touring and lift-accessible Sightseeing. We like to carry our stoke of the mountain into every corner of our Food & Beverage department. From our 2 base lodges to our mid-mountain lodge sitting at 7,800 feet, we offer just about every style of service. Across these lodges our Food & Beverage department offers a full-service sit-down restaurant, multiple cafeterias, full-service bars, and our well-loved Pinnacles coffee shops. Positions available would be primarily for one outlet, but employees may occasionally be asked to help in other outlets, giving you the opportunity to expand your skills across the ski resort. If working at Pine Marten Lodge be prepared for daily lift rides which can be cold, rainy, snowy, or wet.

Position Summary:

To supervise the day-to-day business operations within the Food & Beverage outlets. Responsible for covering manager shifts as needed when manager has days off. Duties include providing leadership and guidance in the development and supervision of staff to achieve service levels appropriate for the resort and ensure alignment with corporate goals and objectives. It is important that someone who is self-motivated, enthusiastic, organized, and is a good communicator hold this position.

Major Responsibilities/Essential Daily Functions:

• Ensure each customer receives outstanding service by providing a friendly environment by greeting and acknowledging every guest, answering commonly asked questions, and moving the guest through the service process in a timely manner.

• Complete and/or review all reports which include but are not limited to daily reports, variance reports, monthly inventory, budget and goals and objectives as assigned.

• Assists with special events and functions according to the banquet event order form for that event.

• Understand employee engagement as it relates to Mt. Bachelor staff culture and work with manager to elevate employee engagement levels.

• Promote positive employee engagement.

• Maintains positive communication with staff and management. Including but not limited to daily huddle with all staff and pre-shifts.

• Assist in the development and implementation of training program for all staff.

• Ensure that the outlet follows all local, state, and federal laws and regulations which includes, but not limited to, local liquor laws, employment laws, OSHA rulings, sanitation standards.

• Assists in daily counting of the outlet bank and change bank, as well as properly inputting change requests.

• Responsible for aiding in inventory, training, and the supervising of all staff within their outlet.

• Maintain a professional relationship with vendors and stay informed of new products and promotions through food shows and vendors.

• Responsible for complying with the annual operating budget.

• Provide leadership to the staff in the areas of cost control and revenue enhancement.

• Attend managerial meetings (Leadership Excellence Series, Manager's, Food and Beverage, and one on one's).

• Compile reports to present for restaurant as appropriate.

• Assist in the tracking of individual employees training performance and maintain proper documentation.

• Utilize the employee performance appraisal process to develop and improve the employee performance.

• Assists in the development and implements outlet concept, menu, marketing, and advertising plans. Works cooperatively with the manager, chef, and Director of F&B.

• Maintains and is accountable for proper cash handling procedures and general accounting within the outlet.

• Can handle fast paced, potentially high-pressure environment.

• Must be able to multitask, prioritize and organize.

• Maintain a professional and personable appearance.

• Accountable for accurate time keeping. Responsible for clocking in and out with employee pass.

• Completes any reasonable task assigned by supervisor.

• Observe mountain wide policies found in the Employee Handbook.

• Must be comfortable working in customer-oriented environment with guests of unknown origins within a potential COVID exposure scenario.

Secondary Function:

• Assist with food service and bussing tables.

• Snow removal duties.

Job Scope:

Directly supervise 20-50 employees in all outlets.

Interpersonal Contacts:

Constant interaction with guests, food & beverage staff members and other Mt. Bachelor employees.

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer.