Food And Beverage Supervisor - Embassy Suites Grand Rapids Downtown

Suburban Inns Grand Rapids , MI 49504

Posted 7 days ago

Position Summary:

Responsible for assisting the Food and Beverage Director with the operations of the Whitewater Lounge, Whitewater Caf, and cook-to-order breakfast, while following Suburban Inns' Core Values, Suburban Inns/Embassy Suites standards, and local health department standards.

Essential Functions:

  • Report to work in professionally appropriate attire, presented neat, and clean

  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

  • Anticipate and meet the needs and expectations of our guests, then go one step further

  • Train and coach new and existing team members

  • Ensure that all safety, sanitation, energy management, preventive maintenance, and other standards are being followed

  • Consistently utilize standard operating procedures for revenue cost control

  • Monitor labor and costs for the department

  • Help carry out external and internal marketing and sales promotion activities for the department

  • Enforce quantity and quality output standards in all positions within the department

  • Ensure that all legal requirements are consistently adhered to including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages

  • Ensure policies and procedures for the department are being carried out

  • Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases

  • Greet guests and conduct table touches

  • Assist in service of guests as needed

  • Ensure correct handling procedures to minimize china and glassware breakage and food waste

  • Address guest complaints in a professional way, and then going one more step

  • Maintain appearance, upkeep, and cleanliness of food and beverage equipment and facilities

  • Monitor Team Member dress codes according to Suburban Inns/Embassy Suites policies and procedures

  • Monitor sanitation and cleaning schedules to exceed health department standards

  • Record any special needs or requests and unique occurrences throughout the shift in the daily logbook

  • Stress that communication between each shift is instrumental in smooth operations

  • Maintain open lines of communication between all departments within the hotel

  • Conduct pre-shift meetings

  • Count bar and keno drawers and check out staff for end of shift

  • Attend scheduled staff meetings

  • Facilitate tip sharing when applicable

  • Exhibit regular and recurrent attendance records

  • Other duties as requested by management

Position Requirements:

Minimum Knowledge:
Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and knowledge of Microsoft Office. Must have good communication skills

Formal Education and Job-Related Experience: This position requires a minimum formal education of a bachelor's degree or equivalent related experience Minimum of two-year job-related experience.

License, Registration, and/or Certification Required: ServSafe and TIPS Certification


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