Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Summary of Job: The Food & Beverage Shift Lead is dedicated to ensuring an Experience of a Lifetime to guests and employees while providing quality food in all restaurants throughout the resort.
Lead front of the house food & beverage operations including daily communication with Team Lead, line staff and Food & Beverage Director, training of all kitchen staff, and maintenance of facility.
Provide highest level of guest service in a high volume establishment while empowering other employees to provide the same experience.
Maintain daily operations by monitoring labor, staff interactions, and interdepartmental relationships, as well as safety standards.
Execute daily operations by opening and /or closing restaurants, including filling front-line employee positions as necessary, especially during non-peak periods.
Adhere to all food safety and health department guidelines.
Lead and manage all front of the house Food & Beverage employees as well as having a strong working relationship with the Chef and front of the house Team lead.
Anticipate business volumes to achieve successful staffing pars.
Responsible for hiring, training, developing, scheduling, reviewing and disciplinary action for employees.
Participate in Vail Resorts Mountain Dining Best Practice groups, Food & Beverage Director weekly meetings, Lead best practices including safety standards, and daily pre and post shift meetings with front line employees.
Consistently follow the guidelines and steps of the services cycle as outlined in the brand standards.
Ensure direct reports adhere to uniform standards and are both professional and productive throughout their shift.
Responsible for various administrative duties such as conducting inventory and the completion of monthly Operational Reviews involving Sous Chefs.
Demonstrate the ability to communicate professionally to staff and guests. Respond and engage with customer suggestions, complaints and recognition.
Adhere to all policies, rules, regulations in both food service and alcohol management.
Create and maintain a productive, safe work environment.
Other duties as assigned.
Three plus years restaurant experience with at least 1 year in a supervisory role Required
Strong ability to train employees to set service standards.
Professionalism and strong guest service skills, attention to detail and timeliness.
Flexible schedule required during peak times throughout the year. Must be willing to work evenings, holidays and weekends Required.
MS office and POS (IG) proficiency Required.
Certified in TIPS and Serve Safe Manager Sanitation certificate.
Possess strong liquor and beer knowledge for training ability Preferred
Certified Slip Resistant shoes are required prior to starting work. Shoes must be provided by the employee.
Strong communication andteamwork skills, demonstrates the ability to communicate effectively in oral and written form including communicating on the mountain radio.
Working knowledge of kitchen areas and work with chefs/culinary programs to establish and maintain sanitization and food quality standards.
High level of interpersonal skills to ensure: teamwork, high level guest contact, fact finding for appropriate decision making, commitment to guest service and employee relations.
Must demonstrate ability to receive and give direction and act upon it.
Help create history at Wilmot Mountain as Vail Resorts bridges 75 years of skiing traditionwith new state-of-the-art lifts, snowmaking, renovated lodges, and terrain parks, all while honoring the important legacy of the ski area. Be a part of the tremendous Wilmot Mountain brand recognized widely among Chicago and Milwaukee skiers and snowboarders, and also part of the Vail Resorts familythats passionate about providing world-class experiences at every property. Wilmot Mountain truly iswhere Epic beginsfor skiers of all levels and can be where your epic career begins, too.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.