Food And Beverage Shift Lead

Merlin Entertainment Plymouth Meeting , PA 19462

Posted 2 months ago

Food and Beverage Shift Lead

LEGOLAND Discovery Center Philadelphia, 500 W Germantown Pike

Plymouth Meeting, Pennsylvania, 19462

United States

LEGOLAND Discovery Center Philadelphia is on the lookout for a Food and Beverage Shift Lead to be the lead wizard for our caf!

Bonus Alert! We are offering a Weekend Shift Differential.

Employees who work a weekend shift (Saturday or Sunday) are paid a shift differential of $1.00 per hour over their hourly rate of pay.

About the Role

You'll wow the customer with exceptional guest experiences while hitting all KPI targets. You'll motivate caf team members to deliver outstanding results and strive for continuous improvement.

Key Objectives

  • Work with our Retail Manager to achieve food and beverage department goals.

  • Help lead a great team by training and ensuring all team members deliver consistent standards

  • Use the mystery shopper program as a benchmark to make sure you delight your guests with excellent customer service.

  • Drive sales above the budgeted targets by helping to develop new experiences, promotions and expand products lines.

Key Responsibilities

  • Follow all loss prevention procedures.

  • Complete all stock control processes.

  • Monitor the effective visual appeal of all commercial points throughout store and attraction, ensuring the highest standards and recommending improvements.

  • Plan, organize and maintain standards within your F&B unit or area, completing weekly standards audits.

  • Manage all safety practices in the caf.

  • Lead by example

About You

  • 2 years of food and beverage experience.

  • Guest service experience.

  • Experience in a visitor attraction, theme park, museum, leisure, hotel or theater environment.

  • Excellent communication and motivational skills.

  • Proven ability to work on multiple projects simultaneously and multi task as necessary.

The Perks

Alongside PTO, you can also look forward to enjoying a great benefits package including a 401(k), Merlin Magic Pass, discount in our retail shops and restaurants, discount online on LEGO, and much more!

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at

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Food And Beverage Shift Lead

Merlin Entertainment