Northwood Country Club Meridian, MS , Lauderdale County, MS
Posted Yesterday
Job Description Job Description We are in search of a dynamic leader with expertise in Food & Beverage. This role will oversee all F&B efforts executed in the Club including our Banquet Events.
Responsibilities: · Achieve sales, profitability, and quality service goals for the Club by executing marketing strategies, providing quality service to the members, and employing leadership and managerial skills effectively. · Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. · Initiate corrective action. · Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant. · Implement and maintain effective two-way communication systems which reach all employees. · Develop new programs, which result in an increased level of member satisfaction and operational excellence. · Manage compliance with established company policies and procedures, along with local, state, and federal laws and regulations. · Perform other related duties as required. · Suggest and implement revenue generating programs that provide maximum price value to the members. · Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations. · Ensure staff demonstrates technical skills; conduct technical training on a regular basis. · Update staff on regular basis on menu highlights. · Ensure that the restaurant/club is always clean and ready for members. · Monitor service and teamwork on a regular basis and counsel associates on both aspects. · Ensure that staff is utilizing up selling techniques while providing customer service. · Accommodate group bookings by adhering to proper banquet techniques. · Utilize leadership skills and motivation techniques to maximize associate productivity and satisfaction of direct reports. · Conduct effective employee meetings and counseling sessions. · Participate in weekly staff meetings. · Interview, hire, orientate, and train qualified applicants. · Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance. · Make business decisions based on production reports, similar facts, own experience, and opinion. · Ensure a safe and sanitary work environment for all associates and guests. · Maintain and enforce all SOP and service standards. · Completely direct the operational efforts and strategies of all club outlets. · Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals. · Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Club Handbook. · Ensure forecast information is evaluated and utilized to make sound business decisions. · Oversee development and execution of the marketing plan in each outlet. · Continually develop innovative programs and incentives to maintain our competitive edge. · Solicit feedback from members and associates through personal contact and surveys. · Ensure that all administrative functions are performed accurately and on a timely basis. · Maintain safe working conditions within department and club. · Know department fire prevention and emergency procedures. · Learn, understand, and refer to the Standard Operating Procedures. · Evaluate staff performance on a ninety day, and annual basis. · Perform all duties and responsibilities in a timely and efficient manner in accordance with established club policies and procedures to achieve the overall objectives of this position. We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, food discounts plus training & development and career advancement opportunities.
Northwood Country Club