Beginning in the Fall 2019, JW Marriott Savannah Plant Riverside District is set to transform Savannah's historic riverfront into a vibrant new entertainment destination inviting guests and visitors to experience incredible dining between 12+ outlets, live music and concerts, high-end shopping and inspired hotel stays. The JW Marriott Savannah will offer 419 beautifully appointed guest rooms and suites for couples, families, business guests and groups looking for inspiration, and discerning travelers with an appetite for something different.
JW Marriott Savannah offers a work experience unlike any otherwhere pursuing your passion is not only welcomed, it's actively encouraged. We're seeking over 700 new associates (aka Grand Performers) to fill positions in entertainment, hospitality and other specialty services at Plant Riverside District.
As a Grand Performer, you will have access to ELITE Benefits/Perks such as:
Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends
Discounted Employee Menu as low as $2/meal
We are all friends here! Refer your friends and get a Bonus up to $2000 if they are hired!
Largest Hospitality Employer in Savannah growth opportunities are unlimited!
20% Discount at all Kessler restaurants, Art Galleries, and Spas
Start early with your Retirement Plan! 401K match up to 6% - goes into effect after 3 months
Health Insurance Plans as low as $22/week!
Stay Healthy! Kessler Wellness Challenge promotes healthy lifestyle with discounts at gyms and giveaways
Discounted Bus Passes
We care about your Fur Babies too! We provide discounted Pet Insurance!
23 days of Paid Time Off (PTO)/year start accruing right away!
Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year!
"Tickets at Work" discounts, special access to theme parks and more!
Recognition Program with amazing prizes!
Tuition Reimbursement and Professional Certification Assistance
Company paid Basic Life Insurance $10,000
This position is expected to start 1 month prior to opening date*
Purpose / Objective
The overall objective and purpose of the Food and Beverage Outlets Manager is to provide leadership and management for the Food & Beverage Division, including the Restaurant & Bar, and integrate its functions to serve local F&B and hotel guests. This position oversees management, budget and operation of the food and beverage service establishment, and maintains a close liaison with the kitchen and catering sales department to ensure maximum profitability.
Areas of Responsibility
Primary areas of responsibility include, but are not limited to the following:
Oversees the day to day operations of the outlets service staff ensuring that the total guest experience is second to none.
Monitor customer satisfaction through review of standardized feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations exceeded.
Participate in and submit accurate beverage and retail inventories on monthly basis per direction of hotel controller and Director of Food and Beverage.
Participate in and submit accurate china glass and silverware inventory on quarterly basis per direction of hotel controller and Director of Food and Beverage.
Assist in monitoring of revenue and expense forecasting in KHMS for responsible areas including all areas of the Food and Beverage operations.
Supervises daily restaurant operations, maintains sanitation standards and assists service staff on the floor during peak meal periods.
Strives to continually improve guest and Grand Performers satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
Ensures corrective action is taken to continuously improve service results.
Interviews, schedules, trains, develops, empowers, coaches and counsels, resolves problems, provides open communication, and recommends discipline when appropriate.
Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Estimates beverage consumption and purchases or requisitions beverage ingredients and supplies
Create and implement promotional plans to drive business to Beverage Department; host local events to create charity and local business opportunities
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Knowledge, Skills, and Abilities (KSA's)
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Knowledge of Database software; Internet software; Inventory software; Order processing systems; Spreadsheet software and Word Processing software.
Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
Requires good communication skills, both verbal and written
Ability to respond promptly to customer needs.
Thorough knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.
Ability to maintain and build relationships with existing and potential clients as well as industry contacts
Proficient in Micros POS system
Proficient in Open Table reservation system
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.
Director of Food and Beverage
Front Office Manager
Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.
Education, Certifications, Work Experience:
Bachelor's degree in Business or related training equivalent - required
Minimum of 5 experience in Front of House, fine dining Food & Beverage operations - required
3+ years of relevant work experience in similar scope and title required
Experience within luxury brand/markets required
Manager food safety certification and TIPS training certification - preferred or attained within 30 days
Work Environment / Conditions
The work environment/conditions described herein are representative of those that an incumbent may experience.
Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
Must be able to work safely in a kitchen environment with high temperatures and humidity
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
Push, pull, and lift up to 50lbs on a weekly basis.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.
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Celebration Hotel LTD