It is the responsibility of the Food and Beverage Cashier to accurately accept, record, and account for all revenue from guests while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
Precisely accounts for all revenues within Food and Beverage outlet using the POS system.
Transports bank from satellite cage to work station and returns, and is responsible for assigned banks.
Maintains and cleans workstation, and restocks supplies upon delivery.
Reports any failing equipment or issues to supervisor.
Logs all pertinent information on all tender type forms.
Works on special projects as they arise.
Promotes and maintains the highest level of guest service while staying alert to guest needs.
Responds effectively to guest inquiries related to the property and the local area while providing excellent guest service.
Responds to and resolves guest complaints in a timely manner and creatively solve problems and anticipates guest needs within scope of authority.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent.
Three (3) months of cash handling experience in a restaurant establishment.
One (1) year of cash handling experience in a high-volume restaurant establishment.
Experience operating computerized touch screen registers and manual registers.
Bilingual abilities, English as the primary or secondary language.
CERTIFICATES, LICENSES, REGISTRATIONS:
MA Gaming License
Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.
Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.
Listening: The ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following verbal instructions and explanations. This includes listening attentively to spoken information to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy.
The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others' questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.
Problem Solving: The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its reoccurrence.
Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.
Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects.
Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously.
Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
Cash Handling: Knowledge of policies and procedures related to handling money and maintaining the security of the cash drawer. This includes knowledge of policies and procedures related to security of money (e.g., where to keep bills during a transaction, knowledge of procedures to check counterfeit currencies, who has access to the cash drawer, and securing the drawer).
Cash Register: The ability to operate, organize, and balance a cash register. This includes knowledge of the policies for ensuring that bank is accurate and organizing the register. This also includes the ability to complete sales transactions and process payments (including credit cards, traveler checks, coupons, discounts, gift certificates/cards, or store credit).
Regular scheduled hours : Work Days: Varies Hours: Varies
Other Must be flexible if needed for occasional work outside of normal business hours.