Under the direction of the Assistant Director of Food and Beverages Administrative Operations provides operational and secretarial support to the Food & Beverage department as well as assistance to the Director of the Food and Beverage with the daily operation and coordination of the restaurants at Snowbird.
Position Functions / Areas of Responsibility
Assist Food & Beverage Director & Food & Beverage office in any and all aspects of daily operations. Assist other managers and departments as necessary.
Run and compile reports weekly, bi-weekly, monthly and for year end (Market Metrix, Squirrel, CTUT, Respak, Uncorked, etc.) Provide necessary reports to Directors and Executives upon request.
Respond to correspondence as required. Assist with communication emails to everyone at Snowbird for special events and various information updates.
Office Administration: ordering, organizing, filing, data entry. Menu formatting, typing, creating graphs and reports. Answer phone lines, assist internal department and provide guest information and customer service. Update and maintain phone line information.
Take dinner reservations and input them in Respak dinner reservation system appropriately. Assist in keeping guest history accurate and clean database.
Distribution of Food & Beverage information. Assist compiling marketing work order in a timely manner, assist in creating menu marketing pieces.
Assist with cleaning reports, Health Department inspections, maintenance reports and follow-up.
Attend various meetings and takes minutes of the necessary meetings.
Assist in maintaining & correcting employee time keeping
Assist in preparing or correcting restaurant , banquet or special event checks & transactions.
Assist internal department managers, guests, clients and potential clients that call or walk into the office by answering questions or directing them to the appropriate person.
Maintain records and restaurant hours of operation on website, marketing & recording.
Travel: Occasional trips to Salt Lake Valley
Education & Experience Requirements
High School Diploma or equivalent required.
Bachelors degree in related field preferred. Additional related work experience may be substituted for education.
6+ months of job-specific work experience with demonstrated competence.
Must be at least 21 years of age.
Food Handler Permit, Tips Cert
Skills & Knowledge
Understanding of restaurant operation is imperative as well as strong written communication skills including grammar and spelling. Strong oral and telephone skills are imperative. Must be a proficient computer user. Must be an intermediate to advanced user of Microsoft Office, Outlook, Word, Excel and Power Point. Knowledge of Squirrel, Respak, sms Host, Delphi and Stratton Warren preferred.
Interactive Skills, communication skills, customer service skills, interaction with senior level management on regular basis. Must have ability to handle correspondence, compose business communications, maintain files. Must have ability to discuss with customers and co-workers various restaurants and properties. Requires the ability to clearly communicate client and guest requirements to all essential departments.
Must have strong attention to detail at all times.
May complete record keeping and other duties as needed.
Ability to handle, process, maintain and protect guest personal information, including credit card information, in compliance with all company or department policies and procedures according to PCI rules and requirements. This includes privacy and confidentiality, reporting, storage and disposal of sensitive information. Will not share or disclose any guest personal or financial information to anyone unless authorized by the guest, manager or company or unless disclosure is permitted within departmental policies and procedures.
Knowledge and understanding of PCI DSS, including the safe and secure handling and maintenance of personal, financial and credit card information of guest/customers.
Self-management, organizing, must exhibit sense of urgency when necessary. Assistance on keeping client database and information accurate. Must be creative in assisting with development of reports, sometimes with very little time. Confidentiality is imperative (employee, guest, client, etc. information).
Must have the ability to work well with all departments and work without supervision. Must be able to problem-solve, multitask, and coordinate successfully in stressful situations. Must be able to maintain a high level of interdepartmental confidentiality, considering all information received is confidential.
Monday Friday, 9:00 am to 5:00 pm, with some nights and weekends as required by workload and special events.
Must have flexible schedule, as hours may vary.
Must be prepared to stay overnight if necessary on occasional times of road closures.
May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
Must be able to lift 25 lbs.
Must be able to carry trays and other items needed for service.
Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.
General office environment with limited physical activity.
Work is routine in pleasant, comfortable surroundings. General office conditions prevail.
All job opportunities at Snowbird Ski & Summer Resort require the ability to comply with our Professional Appearance, Drug & Alcohol, and Employee Conduct Policies.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Snowbird Ski And Summer Resort