We are looking for friendly folks like you to join our team! MISSION BBQ is unlike any other restaurant concept in the country. We serve the most authentic, mouth-watering all-American food anywhere - with a side order of patriotism! Our team is on a mission to make a difference across the country and in our communities. And right now, we're looking for Great People to join us as we grow again.
Great Service Representative (Cashier)
The role of the Great Service Representative (GSR) is to fulfill Our Commitments to provide Great Service. As the first point of contact for Our Customers, the Great Service Representative (GSR) is Customer First
Customer Focused in everything they do throughout the shift.
What we do:
We offer flexible hours and shifts. 11:00am
9:00pm Mon-Thu, 11:00am
10:00pm Fri-Sat, 11:30am
Performs the following tasks to promote Teamwork:
Practices proper time reporting (i.e., punches in and out accurately)
Arrives to work on time, in the proper work attire, and ready to work
Is neat and well-groomed for every shift and in proper work attire
Demonstrates a helpful, positive attitude at all times to customers and employees
Understands and adheres to all safety, sanitation, and administrative procedures
Provides complete and timely communication to other employees throughout the shift
Is prepared to conduct weekly maintenance duties
Completes all assigned tasks and duties requested by managers
Prepares for a shift by performing the following tasks:
Inspects dining and lobby areas (e.g., chairs, high chairs, walls, doors, window glass) for dirt and unsafe conditions, cleaning as needed
Ensures cash register area is clean and fully stocked with supplies
Executes throughout the shift by performing the following tasks:
Greets customers and maintains proper eye contact
Answers questions regarding food, beverages, restaurant, and service using knowledge of the restaurant
Operates cash register to compute and record sales
Accurately handles cash and credit payments, makes change, and gives receipts
Answers the phone to provide callers with directions to the restaurant, hours of operation, etc.
Handles customer's complaints by following company guidelines to ensure the problem is resolved
Assists other employees with stocking stations, bussing, sweeping under the tables, running food, wiping, and cleaning tables to ensure the cleanliness of the restaurant, and prepare for new customers
Genuinely thanks customers upon their departure and invites them to return
Executes at the end of the shift by performing the following tasks:
Completes assigned routine and non-routine work
Completes all closing duties including stocking, cleaning, etc.
Accurately closes out cash drawer and follows station closing procedures