FM Onsite Operator - Printroom (Pittsburg, PA)

American Reprographics Company Cincinnati , OH 45201

Posted 5 months ago

ARC is looking for a Full-time FM Onsite Operator to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

Job Location: This role is located at the client site in Pittsburgh, PA, but reports to an ARC office in Cincinnati, OH.


We are seeking candidates for our vacant FM Onsite Operator. Supports and understands specific FM/MPS solutions including the providing the best quality service through exemplary onsite customer service and task execution. Exceed client expectations by fostering a "Whatever it Takes" attitude while at the same time producing and delivering the highest quality solution by performing the following duties:

  • Compile, quality check and produce quality large and small format print jobs onsite

  • Maintain and oversee onsite inventory and stock

  • Retrieve and execute onsite work orders according to customer needs

  • Inspect equipment, work orders and materials to detect and resolve defects and malfunctions

  • Perform minor repairs, installations and routine hardware and software maintenance

  • Create and maintain administrative reports for the customer and ARC's FM/MPS leadership team

  • Collect, sort and distribute packages received via the United States Postal Service, FedEx, UPS and/or other carriers

  • Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, obtains assistance from technical expert when appropriate

  • Sustain effective and accurate communication within the clients site, and FM management for top customer service.

  • With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customer's expectation of quality onsite service

  • Participate in on-going ARC and other training to update technical and soft skills and knowledge

  • Work additional and/or non-traditional hours per the client's needs

  • Perform other duties as assigned

Experience and Qualifications:

  • High School Diploma

  • 1-3 years of related onsite print production service, including large and small format print

  • 1-3 years of related onsite customer service

  • Professional, business level written and oral communication skills including interpersonal skills that yield positive results

  • Proficient problem solving and conflict resolution skills that yield positive results

  • Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results

  • Self-motivated with the ability to work independently, resourcefully with minimal oversight

  • Demonstrated experience in developing strong working relationships with internal and external customers

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FM Onsite Operator - Printroom (Pittsburg, PA)

American Reprographics Company