FM Onsite Operator - Printroom (Pittsburg, PA)

American Reprographics Company Cincinnati , OH 45201

Posted 5 months ago

ARC is looking for a Full-time FM Onsite Operator to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

Job Location: This role is located at the client site in Pittsburgh, PA, but reports to an ARC office in Cincinnati, OH.

Description:

We are seeking candidates for our vacant FM Onsite Operator. Supports and understands specific FM/MPS solutions including the providing the best quality service through exemplary onsite customer service and task execution. Exceed client expectations by fostering a "Whatever it Takes" attitude while at the same time producing and delivering the highest quality solution by performing the following duties:

  • Compile, quality check and produce quality large and small format print jobs onsite

  • Maintain and oversee onsite inventory and stock

  • Retrieve and execute onsite work orders according to customer needs

  • Inspect equipment, work orders and materials to detect and resolve defects and malfunctions

  • Perform minor repairs, installations and routine hardware and software maintenance

  • Create and maintain administrative reports for the customer and ARC's FM/MPS leadership team

  • Collect, sort and distribute packages received via the United States Postal Service, FedEx, UPS and/or other carriers

  • Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, obtains assistance from technical expert when appropriate

  • Sustain effective and accurate communication within the clients site, and FM management for top customer service.

  • With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customer's expectation of quality onsite service

  • Participate in on-going ARC and other training to update technical and soft skills and knowledge

  • Work additional and/or non-traditional hours per the client's needs

  • Perform other duties as assigned

Experience and Qualifications:

  • High School Diploma

  • 1-3 years of related onsite print production service, including large and small format print

  • 1-3 years of related onsite customer service

  • Professional, business level written and oral communication skills including interpersonal skills that yield positive results

  • Proficient problem solving and conflict resolution skills that yield positive results

  • Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results

  • Self-motivated with the ability to work independently, resourcefully with minimal oversight

  • Demonstrated experience in developing strong working relationships with internal and external customers

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FM Onsite Operator - Printroom (Pittsburg, PA)

American Reprographics Company