Blue Cross And Blue Shield Association Fort Lauderdale , FL 33301
Posted 2 weeks ago
Job Summary
Retail Member Advisor's primary responsibilities are in the servicing of existing members through issue resolution and product consulting as well as in obtaining new and renewal business.
Essential Functions
The essential functions listed represent the major duties of this role, additional duties may be assigned.
Provide a customer friendly service experience for customers with questions or issues related to healthcare, health insurance or related topics.
Resolve member issues including all product and billing inquiries
Educate members on self-service tools
Guide members to value based providers
Host Customer Video Appointments
Generate leads for new sales and sales of replacement and add-on products
Generate referrals from existing client base
Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs
Using lead management tools, contact prospects for sales opportunities
Set appointments for sales visits
Process retention consultations
Sell health and ancillary insurance products to Florida individual consumers and small groups
Analyze prospect needs and match to BCBSF products
Conduct plan comparison and analysis for existing members seeking new solutions
Facilitate application process and perform field underwriting; advise customers of eligibility, rates and riders as appropriate
Monitor enrollment process in partnership with Direct Sales' Senior Advisor
Promote and facilitate APO enrollment and set-up
Review with and deliver product fulfillment materials to customers
Ensure new customers receive orientations/information regarding self-service and shopping tools, incentives and value-added features and information
Perform outbound call campaigns for Under 65 and Over 65 segment
Qualifications
Required Work Experience
3 years related work experience. Experience Details: in a sales and service environment
Required Management Experience
No supervisory/management experience required
Required Education
High school diploma or GED
Required Licenses and Certifications
State of Florida 2-40 license 60 Days,
Additional Required Qualifications
Excellent verbal and written communication skills
Experience using MS Word, MS Excel, MS PowerPoint, Internet and web-based tools
Work flexible hours to include evenings, weekends and holidays
Agents employed with Florida Blue are permitted to schedule appointments with Florida Blue, USAble, FCL and Health Options. No other health and life appointments are to be scheduled with any other company while employed with Florida Blue
Preferred Education
Bachelor's degree in a related field Marketing
Additional Preferred Qualifications
Experience with health insurance products to include individual and group plans Bilingual in Spanish/English
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Medical, dental, vision, life and global travel health insurance;
Income protection benefits: life insurance, Short- and long-term disability programs;
Leave programs to support personal circumstances;
Retirement Savings Plan includes employer contribution and employer match;
Paid time off, volunteer time off, 10 holidays and two flexible Well-Being days
Additional voluntary benefits available; and
A comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.
To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.
Hourly Pay Range: $20 - $33
Typical Hourly Pay Range: $20 - $25
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
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Blue Cross And Blue Shield Association