The Bouqs Company Los Angeles , CA 90009
Posted 2 weeks ago
The Floral Store Manager contributes to The Bouqs' mission of revolutionizing the way we commemorate life's moments by coordinating and directing the successful, efficient, and profitable operation of the store in order to achieve The Bouqs Retail business objectives.
This position requires strong interpersonal and communications skills, business acumen, and an entrepreneurial spirit that exercises creative and resourceful decision making and independent judgement to affect business in impactful ways and ensure the store operates in the best interest of the company while maximizing potential. The Floral Store Manager reports directly to the VP Retail, with key relationships to the Retail Corporate Team. The Floral Store Manager manages the entire store's staff and provides thoughtful leadership to each employee. The Floral Shop Manager works with each employee to achieve goals and serves as an advocate on behalf of the needs of the store in all HQ communications and functions that impact the store.
Responsibilities:
Manage all operational aspects of the store; sales, clienteling, cashiering, visual standards and inventory operations
Oversee the retail store team - interviewing, on-boarding, and training processes for new hires, as well as managing the store's succession planning and identifying, recognizing, and developing employees
Showcase knowledge and understanding of the Bouqs Brand, brand history, product and cross channel offerings
Drive plans to exceed daily, weekly, monthly and annual sales targets and key performance indicator (KPI) goals
Communicate goals and strategies to all team members, ensuring accountability for meeting productivity expectations
Elevate the customer service experience within the store, ensuring that all customer grievances are addressed promptly and in alignment with company policies and that team members are coached on and supported on issue resolution
Communicate company directives, policies, and guidelines in a clear, positive, and effective manner to ensure they are understood
Ensure the timely execution of all merchandising and visual initiatives according to HQ direction
Provide feedback to the Corporate Retail Team regarding merchandising needs of the store based on trends and market analysis
Ensure all operational tools and requirements necessary to open and close the store are available and these duties are performed accurately each day
Maintain inventory and the timely completion of all inventory related tasks, procedures, and operations
Act as a liaison representing The Bouqs within the community
Qualifications:
3 years of experience in a retail setting, 2 years within leadership roles
Open availability
Able to work at least 40 hours per week including early mornings and evenings, including Vacation Blackout Policy dates such as all weekend days in December
Strong written and verbal communication and leadership skills
Knowledgeable with retail systems and a strong understanding of retail math and KPIs
Engage and motivate teams, and to work collaboratively with colleagues
Flexibility and experience in managing multiple strategic and operational business functions
Proficient in Microsoft Office (Excel, Word, Outlook, etc.).
Knowledge of and/or able to work with live floral product
Ability to lift up to lift/move 30 lbs. and climb a ladder up to 8 ft.
Compensation & Perks:
Competitive Base Salary Range of $70,000.00 - $80,000.00 USD + Bonus Eligible
Health, Dental & Vision with 100% employee coverage
401k match
Discounts on The World's Best Flowers (obviously!)
About The Bouqs:
Our mission here at The Bouqs is to revolutionize the way we commemorate life's moments by connecting people to beautifully designed flowers and the responsible partners who create them. Grounded in transparency, responsibility, and simplicity, we create genuine moments of emotional connection for our customers, build meaningful relationships with like-minded farmers and florists while empowering them to thrive, and eliminate unnecessary waste along the way.
Founded in 2012, The Bouqs is a venture-backed online floral retailer that delivers flowers fresh from eco-friendly, sustainable farms to doorsteps nationwide. Headquartered in Marina Del Rey, CA, The Bouqs connects farms and a curated network of artisan florists directly to consumers and disrupts the traditional supply chain by eliminating overhead costs like warehouses, importers, distributors, auctioneers and more. In turn, this model enables a superior product and redefines the experience and economics for both consumers and producers alike.
For more information, visit www.bouqs.com and follow the #BouqLove on Facebook, Instagram and Twitter.
The Bouqs is an Equal Opportunity Employer!
The Bouqs Company