Flooring Contractor Production Manager

Benefits:

• Bonus based on performance

• Company parties

• Flexible schedule

• Opportunity for advancement

• Training & development

Job Details:

• Pay $25-30/hr DOE
• 25-35 hours/week

Qualifications/Experience:

• High school or equivalent

• Associates Degree or Some College (Preferred)

• Customer Service Experience

• Bilingual Spanish/English

• Construction Project Management Experience

• Home Improvement or Flooring Sales/Installation Experience: 1 year (Preferred)

• Must have valid driver's license and clean driving record. Work truck is a plus (gas and mileage reimbursed)

Full Job Description

Floor Coverings International of Long Beach, CA is looking for a top-notch Production Manager to add to our team. This person will take ownership of each and every installation by managing the installation crew and being the conduit between the FCI team and the customer. He/she must be organized, dependable, professional, highly detail oriented, with a can-do attitude and a high level of customer service. And most importantly, a kind and honest person.

Who We Are:

We are a locally owned, full-service flooring company that sells and installs a variety of flooring materials ranging from carpet to hardwood to floated flooring and commercial materials. We work very hard to ensure that we are providing the best possible flooring experience for our customers throughout south LA county/north Orange county and beyond. We were just voted the Best of Long Beach in the flooring category and we are very proud of that!

We are a small business made up of individuals who take pride in what they do and want what is best for our customers. We are also a tight knit team that enjoys working together and being there for one another. We celebrate wins, big and small, and value our nurturing and fun work culture.

Job Summary:

The FCI Production Manager is a critical team member. He/she is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Production Manager is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. An eye for detail is vital to making sure that each project looks great before being revealed to the customer. The ideal candidate will be self-sufficient and will accept ownership of the role.

The Role

• Familiarize yourself with the details of each project

• Ensure that all product needed for job is ordered accurately

• Consistently monitor deliveries to ensure materials arrive on time

• Communicate with customers and installers to coordinate installation dates

• Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home/property during installation

• Provide daily updates to the customer regarding the details of the installation

• Complete job site visits daily for all projects to check in with installers and customers

• Confirm scope of work and compensation with installers prior to start of job

• Deliver on expectations contracted in the sales process

• Walk the customer through job at completion and collect final payment

• Lead the production crews and ensure they are producing the quality that is expected

• Solve problems as they arise

• Resolve any customer complaints with urgency

• Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite

Other Duties

• Assist in ensuring accurate invoicing for each project

• Carry out small installations or repairs - this often involves transitions and moldings (training available)

• Lifting up to 80 lbs. on occasion

• Work with hand tools and power tools alike along with paints, stains, and finishes

• Keep warehouse and company vehicles organized and presentable

• Be available to attend training seminars as needed

• Continually educate yourself on new flooring types and installation methods

• Work weekly and monthly to hit produced sales goals

• Make decisions and act in accordance with FCI's core values and mission

Compensation and Work Hours

This is an hourly position that will be compensated commensurate with experience and qualifications - $25-30/hour, with additional bonus opportunities. Compensation is paid via direct deposit twice monthly. FCI does not provide any healthcare benefits at this time.

General hours are from 8:00 AM to 5:00 PM, varying depending on daily production work flow. Weekend hours are rare, but necessary on occasion.

Compensation: $25.00 - $30.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.