Floor Supervisor

Shoe Carnival, Inc. Branson , MO 65615

Posted 2 months ago

The Shoe Carnival Floor Supervisor assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

Primary Duties & Responsibilities:

  • Demonstrates Total Customer Service Standards and leads by example.

  • Follows Loss Prevention guidelines to deter theft and manage mismates.

  • Manages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelines.

  • Supervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities.

  • Assists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communication.

  • Ensures all claims of harassment and discrimination are immediately reported.

  • Processes weekly truck shipments by unloading, scanning, detailing case contents, and supervising product placement.

  • Assists in floor moves, merchandising, pricing, promotional displays and store housekeeping to ensure execution of company direction.

  • Trains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.

  • Provides overrides, performs safe and till counts, and reconciles cash settlements.


  • 3-5 years of retail sales experience.

  • Previous supervisory experience required; preferably in retail environment.

  • Excellent verbal communication skills.

  • Excellent active listening skills.

  • Excellent sales and customer service skills.

  • Ability to execute the concept by understanding and applying report(s) information.

  • Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.

  • Ability to manage, train, and mentor associates to assure company standards and processes are understood.

  • Ability to work flexible schedules including nights, weekends and holidays.

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

  • Competitive Pay

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Employee & Family Discounts

  • Relocation Opportunities

Shoe Carnival, Inc. is an Equal Opportunity Employer.

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Floor Supervisor

Shoe Carnival, Inc.