Floor Manager

Boujis Group is a fast-growing hospitality company, with restaurants like Olivetta, and The Draycott. We offer great career opportunity for individuals with true passion for food and hospitality.

Join Our Team

With locations in the city of West Hollywood and Palisades we are a diverse group of personalities coming together amid to create an exceptional experience for our guest. Work with a team that is built on mutual respect, collaboration, excellent service, and passion for providing above and beyond guest experiences. Boujis Groupprovides employees with the same level of care that we expect to be shared with our guests.

Competitive Salary, Health Insurance, 401K, and paid vacation.

The Floor manager is responsible for overseeing service of our restaurant, assisting staff to meet guest expectation, ensuring steps of service are followed, training and upholding standards set by management.

Duties and Responsibilities include, but not limited to:

• Manage, train, and develop all FOH staff following high service standards to create an extraordinary dining experience that is driven by genuine warmth, care, attention to details, and gracefulness.

• Lead by example proper execution of service standards and protocols

• Conduct daily and on-going training/development for all FOH team members by clearly communicating performance expectations, providing on-going feedback, and managing regular performance reviews

• Manage the flow of service through proper communication with chefs, FOH team members, kitchen team members, and valet staff.

• Continually offer and implement new ideas for the improvement of guest relationships, service standards, reservations, and staff training/development

• Ensure effective hiring, onboarding, professional development, performance management, and staff retention for all FOH positions

• Cultivate sincere relationships with guests and oversee all SOPs related to guest relationship management to develop return business and take the utmost care of all guest relationships

• Support FOH service team by anticipating and solving any guest problems

• Run and clear food as needed with the FOH team to ensure service and food quality

• Manage all guest service related communications, including but not limited to emails, phone calls, guest complaints, unique requests

• Manage all FOH staff opening, closing responsibilities through continual updates and oversight of tasks and checklists.

• If necessary expo during service to ensure the smooth flow of service

• Lead pre-shift and post-service meetings with FOH team

• Manage all POS related responsibilities, including nightly comp/discount audit, guest check closing, tip recording, deposit refunds

• Work closely with beverage director to oversee beverage programs to maximize and meet targeted revenue goals daily.

• Evaluate and implement best practices regarding all guest communication operations including phone, email, online reservations process (i.e. scripts for reservation deferral to website, valet procedures, coat checks, gift certificates, dietary requests, confirmations, deposits, etc.)

Requirements:

• 3+ years of management experience in fine dining

• 3+ years of hands on fine dining service experience

• Exceptional leadership and conflict resolution skills

• Exceptional communication, service skills, food & beverage knowledge required

• High aptitude in decision making and problem solving

• Ability to work under pressure and maintain grace and composure at all times

• Experience with Tock reservation system and Square POS

• Manager ServSafe certified