Floor Manager - Housekeeping - PAL

Las Vegas Sands Corp. Las Vegas , NV 89134

Posted 3 weeks ago

Position Overview:

The primary responsibility of the Floor Manager - Housekeeping at The Venetian | The Palazzo is to oversee the Team Members on your floor and his/hers stations(s) on any given day. Assigns workload, inspects suites & rooming area. Supervises, trains, & inspects the performance of assigned Housekeepers, Evening Shift Housekeepers and Floor Attendants, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. Assist in the inspections and evaluation of Housekeepers and Floor Attendants job performance. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort's policies, practices, and procedures.

Essential Duties & Responsibilities:

  • Supervises and manage 2 to 3 floors of guest suites (approximately 200/300 suites).

  • Supervises 9 to 27 housekeepers daily.

  • Supervise 2/3 Floor Attendants daily.

  • Update all facilities issues in HotSOS (using the IVR system).

  • Conducts 7 written inspections daily.

  • Conducts up to 25 visual inspections daily.

  • Issues discipline to the team members (up to CDD).

  • Inventory all supplies submitting to Assistant Director of Finance.

  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).

  • Successfully manages a 5-Star and 5-Diamond Housekeeping Team.

  • Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.

  • Monitors team performance in all phases of service and job functions; rectify deficiencies.

  • Manage staff and organize department functions in accordance with company guidelines.

  • Consistent and regular attendance is an essential function of this job.

  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 18 years of age.

  • Proof of authorization/eligibility to work in the United States.

  • High school diploma or equivalent.

  • Ability to communicate clearly and effectively in English, both in spoken and written form.

  • Must be able to obtain and maintain any certification or license, as required by law or policy.

  • 2 years of experience as a housekeeper.

  • 2 years of supervisory experience at a 4 star property preferred.

  • Working knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation procedures.

  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

  • Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.

  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.

  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.

  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.

  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.

  • Work in a fast-paced and busy environment.

  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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Floor Manager - Housekeeping - PAL

Las Vegas Sands Corp.