Floor Coverage Manager

Leisure Sports Facilities Department

Job Description

FLOOR COVERAGE MANAGER

MISSION

To ensure the club, and every department, opens and closes exactly on time every day. Ensure the club is clean, safe, and efficiently and properly operated in all departments throughout the day. Objective is to meet or exceed all Leisure Sports and IHRSA standards for cleanliness, safety and member service. Supervise the shift-ending assignments for the night housekeeping crew; ensure cleaning checklists are completed by the evening housekeeping crew and to complete assigned projects from the Facility Director breaks in departments as needed, and assist departments with POS systems with opening cash banks. Assist the Service Desk with member account changes and cancellation requests. Give club tours and membership presentations when the membership office is closed. To continually walk the facility, overseeing the functions of every department, and being accessible to members and staff.

REPORTS TO

Service Desk Manager

SUPERVISES

General "on-the-floor" supervision of all staff and housekeeping crew

DRIVERS of SUCCESS

• Facilities Knowledge

• Customer Service Obsession

• Cleanliness and Safety Obsession

• Professional, Responsible

• Departmental Operational Knowledge

• Communication Skills

• Problem-Solving Skills

• Ability to Handle Emergencies and Club Incidents

PRIMARY RESPONSIBILITIES

• Ensure that club is opened and closed properly, according to club standards/policies; submit completed checklists to Facility Director

• Serve as the Floor Coverage Manager for entire club during shift; check in with every department

• Ensure that all housekeeping staff are completing checklists and that club meets all cleanliness and safety standards

• Ensure that all club departments are properly staffed and are operating according to club standards

• Handle all member (or associate) incidents, accidents or problems

• Take charge in the event of an emergency: loss of electricity; fire and/or fire alarms; earthquake; other natural disasters; major injury / illness of member or staff; club equipment breakdown; etc.

• Ensure that all point-of-sale registers are well-stocked with change; hand out starting banks at departmental opening times

• Be responsible for the club's master key(s) and the walkie talkie

• Cover breaks in any department where required

• Reallocate staff between departments where necessary

• Give club tours to prospective members (when sales office is closed); complete all new member paperwork on sales made

• Assist the Service Desk with member account changes and cancellation requests

• Handle lost and found items and claims; ensure secure storage

• Practice energy conservation (i.e., ensuring lights are off when not in use)

• Check pool and spa chemical readings at prescribed intervals; make adjustments as necessary and report to Facility Director

• Complete any projects as assigned by Facility Manager

• Complete a full facility walkthrough, listing any facility concerns for the Facility Director and taking care of any emergency/immediate concerns

• Communicate to department managers any problems or issues handled in their absence

• Other responsibilities as assigned by the Service Desk Manager

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

• Write, speak, read, hear and see

• Stand for prolonged periods

• Walk, kneel and bend

• Lift and carry up to 50 lbs.

• Set-up and take down equipment for functions

• Fold and stack towels

• Climb stairs and ladders

• Work with chemicals and other potentially hazardous materials