Renaissance Club Sport Aliso Viejo , CA 92698
Posted 2 weeks ago
Leisure Sports Facilities Department
Job Description
FLOOR COVERAGE MANAGER
MISSION
To ensure the club, and every department, opens and closes exactly on time every day. Ensure the club is clean, safe, and efficiently and properly operated in all departments throughout the day. Objective is to meet or exceed all Leisure Sports and IHRSA standards for cleanliness, safety and member service. Supervise the shift-ending assignments for the night housekeeping crew; ensure cleaning checklists are completed by the evening housekeeping crew and to complete assigned projects from the Facility Director breaks in departments as needed, and assist departments with POS systems with opening cash banks. Assist the Service Desk with member account changes and cancellation requests. Give club tours and membership presentations when the membership office is closed. To continually walk the facility, overseeing the functions of every department, and being accessible to members and staff.
REPORTS TO
Service Desk Manager
SUPERVISES
General "on-the-floor" supervision of all staff and housekeeping crew
DRIVERS of SUCCESS
Facilities Knowledge
Customer Service Obsession
Cleanliness and Safety Obsession
Professional, Responsible
Departmental Operational Knowledge
Communication Skills
Problem-Solving Skills
Ability to Handle Emergencies and Club Incidents
PRIMARY RESPONSIBILITIES
Ensure that club is opened and closed properly, according to club standards/policies; submit completed checklists to Facility Director
Serve as the Floor Coverage Manager for entire club during shift; check in with every department
Ensure that all housekeeping staff are completing checklists and that club meets all cleanliness and safety standards
Ensure that all club departments are properly staffed and are operating according to club standards
Handle all member (or associate) incidents, accidents or problems
Take charge in the event of an emergency: loss of electricity; fire and/or fire alarms; earthquake; other natural disasters; major injury / illness of member or staff; club equipment breakdown; etc.
Ensure that all point-of-sale registers are well-stocked with change; hand out starting banks at departmental opening times
Be responsible for the club's master key(s) and the walkie talkie
Cover breaks in any department where required
Reallocate staff between departments where necessary
Give club tours to prospective members (when sales office is closed); complete all new member paperwork on sales made
Assist the Service Desk with member account changes and cancellation requests
Handle lost and found items and claims; ensure secure storage
Practice energy conservation (i.e., ensuring lights are off when not in use)
Check pool and spa chemical readings at prescribed intervals; make adjustments as necessary and report to Facility Director
Complete any projects as assigned by Facility Manager
Complete a full facility walkthrough, listing any facility concerns for the Facility Director and taking care of any emergency/immediate concerns
Communicate to department managers any problems or issues handled in their absence
Other responsibilities as assigned by the Service Desk Manager
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified candidates, with or without reasonable accommodations, must be able to:
Write, speak, read, hear and see
Stand for prolonged periods
Walk, kneel and bend
Lift and carry up to 50 lbs.
Set-up and take down equipment for functions
Fold and stack towels
Climb stairs and ladders
Work with chemicals and other potentially hazardous materials
Renaissance Club Sport