Location: Exeter, Berkshire Mall, and Muhlenberg PA
At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences, and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Customers Bank, recently named by Forbes magazine as the 35th Best Bank in America (there are over 5,700 banks in the United States!), has an immediate opening for a Bank Teller in our Exeter, Pa Branch. The Bank Teller is the front line and most visible role within the branch. Charged primarily with performing transactions across the teller line, the Bank Teller can be the most useful person in our "Memorable Experience" business model. Getting to know the customer, recognizing faces and remembering names are all critical to the success of the model. The Bank Teller is most often the representative of the bank when delivering on the "Memorable Experience" to customers who utilize our branch on a regular basis.
Float to other branches and filling in as teller, as assigned
Assist in the efficient handling of member needs
Perform all teller responsibilities at a very high skill level while ensuring the clients in the branch are serviced with our excellent customer service standards
Responsible to record the daily balances and verify cash totals
Complete required monthly/daily reports and record accurately and promptly, along with daily/monthly audits
Maintain the branch's cash levels within the outlined policy and procedures including balancing and maintaining the vault and the ATM
Perform a broad variety of member service functions such as assisting with account opening, account issues, account maintenance, and answering customer questions regarding our sales office service
Sell financial products and services to clients or refer them to other areas of the bank
Resolve difficult situations quickly and efficiently while ensuring customer satisfaction
Responsible to complete daily research on accounts and account documentation to ensure all regulations and policies are followed accordingly
At least 1-year cash handling experience required
Prior Banking/Financial Services knowledge/experience preferred
Compliance with Bank policy and procedures as well as Federal regulations desired
Exceptional customer service and relationship building skills
Ability to multi-task and prioritize day to day responsibilities
Attention to detail
Proven sales ability preferred
Possess enthusiasm, drive, and a competitive spirit with a genuine desire to help others
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.
VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.