Float Teller - Oneonta, NY

Keybank National Association Oneonta , NY 13820

Posted 1 week ago

Location:

202 Main Street - Oneonta, New York 13820

ABOUT THE JOB (JOB BRIEF):

This is a 35hr float teller for the Oneonta area.

At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big.

As a Teller, you will report to the Branch Manager or to the Experience Leader (Teller Float) and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist.

ESSENTIAL JOB FUNCTIONS:

The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key. Duties assigned include:

Primary Teller Functions

  • Accept and accurately process all financial service transactions

  • Maintain responsibility for cash drawer and follow proper balancing procedures

  • Act as a resource to identify and resolve client servicing issues

  • Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker

Build Client Rapport

  • Provide excellent client service to all KeyBank clients

  • Where problem resolution is required, take thorough information from the client and get back to them in a timely manner

  • Ensure a confident tone that reassures the client we will follow up with resolution

  • Greet and welcome every client as they enter the branch; acknowledge by name, if known

  • Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools

  • Participate in client appreciation events

  • Address client issues or concerns; engage branch management when needed to provide full solutions for clients

  • Help create and establish a business relationship between the Banker and the client

  • Coordinate time between Banker and client for business meetings as necessary

  • Engage the Lead Teller and or Banker when faced with complex client account issues

  • Answer the phone within the Branch professionally, promptly, and pleasantly

  • Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs

Risk Management

  • Ensure compliance with security and audit procedures

  • Adhere to all applicable policies and procedures

Additional Responsibilities

  • Participate in morning huddles and end of day debriefs

  • Understand goals and objectives for the branch

  • Review and maintain knowledge of product guides, fees and policies to stay current on offerings

  • Provide answers and assistance for client questions/concerns, utilizing resources within the branch

REQUIRED QUALIFICATIONS:

Teller

  • High School Diploma, GED or equivalent business experience

  • 6 months experience in a client service facing role

  • Prefer cash handling experience

  • Excellent communication and interpersonal skills

  • General understanding of PC with Windows based applications and calculator

  • Ability to work branch hours to include weekends and occasional evenings

  • Physical Requirements:Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.

Float Teller

  • In addition to all Teller requirements, the Float Teller must have the ability to work at multiple branch locations

  • Must have access to reliable transportation to facilitate working in multiple branches

  • Must have schedule flexibility

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Optometrist NY Oneonta 1076 FT Employed

Visionworks

Posted 1 week ago

VIEW JOBS 6/17/2022 12:00:00 AM 2022-09-15T00:00 About Us: Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great. The Role: The Optometrist (OD) is simply the "best-of-the best" in the field of optometry. This individual cares greatly about delivering the highest quality optometric care to Visionworks patients and customers. A Visionworks Optometrist is a business- and tech-savvy person who not only provides clinical diagnosis, treatment and management of visual and ocular disorders and diseases, but recommends eyewear solutions to suit our patients/customers' vision needs. * Practice Optometry in accordance with clinical guidelines set forth by the American Optometric Association and American Academy of Optometry * Establish a positive and professional Doctor/Patient relationship and provide highest level of quality care as it relates to overall general/ocular health * Supports field leadership, GM, and all associates to provide seamless patient/customer journey and deliver organizations financial and performance goals * Uncover patient visual and eye health needs and prescribe solutions and/or referrals to meet and exceed those needs * Always on top of the latest tech and trends in optical to provide a "best in class" patient experience Valid, state Optometric license required. What we offer! At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts -including but not limited to * BlueCross BlueShield Health Insurance/Prescription Drug Plans * Dental Plan * Basic Life Insurance * Basic Accidental Death & Dismemberment Insurance (AD&D) * Optional Employee Life Insurance * Company Paid Long-Term Disability Insurance (Full Time) * Voluntary Short-Term Disability Insurance (Full Time) * 401(k) Retirement Plan * Vacation * Holidays * Personal Days * Continuing Education * O.D. Malpractice Insurance… And more! Everyone has a story that makes them who they are. At Visionworks, we're looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I). Tell us about yourself and sign up for job updates in your area ! https://www.visionworks.com/doctor-recruitment-form?pageDrRecruitment=Yes Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law. Other details * Job Family Individual Contributor * Job Function Employed Optometrist Incentive Plan * Pay Type Hourly Apply Now * New York, USA * Oneonta, NY, USA * Store 1076, Southside Mall, Oneonta, New York, United States of America Visionworks Oneonta NY

Float Teller - Oneonta, NY

Keybank National Association