The Member Service Representative (MSR) role is responsible for serving as the primary point of contact for all retail members including both new and existing LMCU members. Responsible for educating and cross selling members on LMCU products and services. This position will also be responsible for setting up all types of new accounts and consumer loans, recognizing and prioritizing member needs.
As a Float MSR, we are looking for someone able to travel to branches within the Lakeshore district - locations in Grand Haven, Holland, Allendale, Hudsonville, Jenison, Muskegon, and Ravenna.
Responsible for building relationships with member base to become member main point of contact regarding account / loan questions, problem resolution and financial education. Demonstrates lending expertise to offer financial and banking advice that is mutually beneficial to member and LMCU. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
Build relationships with member base to become member point of contact regarding account/loan questions, problem resolution and financial education. Is the subject matter expert in lending expertise in offering financial and banking advice that is mutually beneficial to both the member and LMCU. Refers problems that are beyond scope of authority to the manager along with their recommendations.
Conducts all customer account functions, including teller transactions, processing request for new services, provide counseling and cross selling appropriate products or services that benefit the member and achieve the total member experience. Interview and advise member on all types of consumer loans processing appropriate application. Analyze the financial position of each applicant to determine the level of risk for extending credit. Review all documentation for completeness and accuracy according to LMCU compliance guidelines.
Provide backup to tellers upon request.
Set up auto transfers and sign up customers for ACH transfers and wires.
Preferred Education and Experience:
One to three years of similar or related experience.
Must be MSR certified.
Excellent written and verbal communication skills.
Lake Michigan Credit Union