Flight Operations Support Representative

Airbus Miami , FL 33196

Posted 11 months ago

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defence as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

Position Summary:
The mission of the Flight Operations Support department is to provide Airlines Flight Operations with the necessary data and means for flight crews and cabin crews to operate their Airbus aircraft safely and efficiently.

Within this framework, the Flight Operations Support Representative (FOSR) manages a portfolio of airlines in the same geographical region. He/she represents the Airbus Flight Operations & Training Support department to the Flight Operations and Flight Training departments of these airlines. He/she establishes constant exchanges, in order to identify and coordinate existing or potential airline issues, needs or opportunities. He/she ensures that our support is constantly adapted to customer needs.

Primary Responsibilities:

(List in order of importance the essential functions of the job (approx. three to five) and the approximate percentage of time spent on each of the activities and describe what must be accomplished):

Description: 75%

  • Be the focal point for his/her airline Flight Operations matters.

  • Ensure that the flight operations requests to/by the airline are properly addressed and reflect real needs

  • Coordinate and follow-up actions launched with the airline flight operations or training departments.

  • Provide added value in the communication between the airline and the Airbus Flight Operations & Training Support department, in order to avoid misunderstandings or misinterpretations.

  • Promote and protect the Airbus image.

  • Work closely with the Customer Support Directors (CSD) and the Field Service teams, in order to ensure well-coordinated and consistent support.

  • Maintain proper communication with all Airbus departments (not limited to S).

  • Identify and report airline flight operations, cabin operations & training needs and opportunities.

  • Make recommendations on the level of support required to keep the customers satisfied in terms of flight operations, cabin operations and training support.

  • Gather data and intelligence for use in all departments of Airbus, in particular for the development of our products and services offer.

Description: 25%

  • Represent Airbus in front of the airline for flight and cabin operations support matters through regular visits

  • Demonstrate the operational benefits of Airbus products and services.

  • Analyze the state of airline flight operations and compile this information. Identify and report any (potential) safety issue or (potential) safety event that is detected in the day to day activity. Contribute, on request, to safety enhancement initiatives triggered by the Airbus Safety Management System (SMS).

Education:

  • Flight Operations Engineer background preferred

  • Qualified Experience / Skills / Training: (Essential minimum qualifications. Include years of experience, knowledge, demonstrated capabilities, competencies, education (required and preferred), travel, and if applicable, citizenship and clearance. Please provide requirements for technical, behavior and dexterity skills. Delete areas that are not applicable.

Experience:

  • 5 years of experience in the flight operations domain such as airline operations or manufacturer's Customer Services.

  • Background in management of an airline Flight Operations department would be a plus

Knowledge, Skills, Demonstrated Capabilities:

  • Understand customer needs.

  • Able to work with highly integrated Electronic Data Processing systems.

  • Knowledge of Airbus aircraft

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Fluent in written and spoken English (other languages advantageous).

Technical Systems Proficiency:

  • Able to enter, generate and retrieve information using a computer

Travel Required:

  • 30% Domestic and International

Citizenship:

  • US citizen or resident

Physical Requirements:

  • Vision: adequate to enter and read flight control panels in aircraft and on-the-ground test equipment. Able to identify individuals to initiate greetings, the giving of directions and other business interactions

  • Hearing: able to hear sufficiently to engage in conversation in office settings Able to hear safety alerts and warning signals. Able to hear and transmit information via aircraft radio in flight and on the ground.

  • Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.

  • Equipment Operation: Able to operate a wide range of tools and equipment including hydraulic lifts and arms.

  • Carrying: able to occasionally carry up to 50lbs/22kg which engaging in pre and post flight checks, during training, addressing production issues or as part of continuous improvement projects.

  • Lifting: able to occasionally lift up to 30lbs/14kg.

  • Pushing/Pulling: able to push/pull items in office areas and on shop floor.

  • Sitting: able to sit for extended periods of time at computer and in meetings.

  • Squatting/Kneeling: able to occasionally squat or kneel to retrieve or replace items shelved on bottom shelves.

  • Standing: able to stand for extended periods of time delivering information.

  • Travel/Mobility: able to travel overseas and domestically sometimes for extended periods of time and on short notice.

  • Able to work outside hangers in changing locations. Able to work on movable lifts at the aircraft at a height of approximately 40 ft.

  • Walking: able to walk through office and production areas, around flight line and airstrips and sometimes on uneven indoor or outdoor surfaces other business interactions

As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge.

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.


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Flight Operations Support Representative

Airbus