Flight Following Operator

Bristow New Iberia , LA 70560

Posted 2 months ago

For this position we are looking for someone who can work in a time sensitive and structured environment. We need a person that can work flexible hours and is able to make adjustments when required by work load or department manning levels. If you can thrive while multi-tasking and can handle working in a close teamwork setting then you may be the person we are looking for.

Flight Following is a unique position that requires a passion for Safety, the ability to remain calm in stressful situations and a personality that is focused on outstanding customer service. A background in aviation, radio operations, and/or knowledge of the Oil and Gas industry can all be valuable in qualifying for this position. However applicants with skills that we deem similar in nature will be given consideration as well. These could include administrative, computer, management, operations, call center, dispatch.

POSITION OBJECTIVE

Operates communication and tracking systems to provide flight following services in accordance with company policy and FCC regulations.

RESPONSIBILITIES

  • First point of contact for any calls that come into the facility.

  • Operates radio and computer to provide flight following services.

  • Maintain accurate log of all information pertaining to flights and aircraft contact.

  • Operates messaging and satellite tracking of aircraft via computer.

  • Maintains accurate fuel information and informs pilot of fuel status at offshore locations.

  • Utilizes telephone and satellite tracking as back up for radio communications.

  • Maintains complete familiarity with the company search and rescue plan.

  • Handles all emergency issues in accordance with Bristow Flight Following and Emergency Response procedures.

  • Begins radio and telephone search for overdue aircraft and proper responsive action to "May-Day" calls as per Emergency Procedures Plan.

  • Notifies Flight Following Supervisor or Operations personnel of flight delays or mechanical difficulties relayed by pilots.

  • Maintains accurate records of weather conditions as reported by pilots and disseminates the reports to other pilots and base managers.

  • Notifies pilots of any operational restrictions that may arise during flight.

  • Serves as a customer service representative and coordinates with customers and company representatives as necessary for all daily requirements.

  • Relays messages between company aircraft and customer's representative.

  • Maintains a positive working relationship with Pilots, Operations, Scheduling and Customer Contacts.

  • Reports any radio and/or satellite failures to the Flight Following Shift Lead or Supervisor.

  • This position is deemed essential, which requires all scheduled personnel must be in attendance during events of impending or post disaster recovery. Due to these events, off site operations may be required for operational continuity. Must be able to accept and maintain flight status information per FAA regulations regarding Part 135 and Part 91 rotorcraft operation.

  • Performs all other duties as assigned by the Flight Following Lead or Flight Following Supervisor.

Key Competencies:

  • Ability to interface well with internal and external clients and the public. Must represent the department and the company in a highly professional manner.

  • Ability to work collaboratively within a team; ability and willingness to adapt to changing business demands.

  • Remains calm and focused throughout hectic work periods.

  • Ability to interface well with all departments, clients and the public.

  • Effective interpersonal communication skills, both written and verbal.

  • High ethical values and the courage to use them under pressure.

QUALIFICATION STANDARDS

  • High School diploma or equivalent required.

  • 2 to 4 years of related work experience.

  • Position requires a knowledge and understanding of the business and excellent command of the English language.

  • Proficient computer skills and working knowledge of relevant software such as MS Office Suite, including Word, Excel, Outlook and SharePoint.

Bristow Group will not discriminate against any employee or applicant for employment because of race, sex, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status or any other characteristic.


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Flight Following Operator

Bristow