Elevate Jet has an immediate opportunity for a Flight Coordinators/Followers in our Seabrook, NH office.
The primary objective for this position is to represent Elevate Jet in a confident and professional manner by supporting managed aircraft clients, crews and the Flight Operations Team.
Flight Coordinators will coordinate and support both domestic and international flight planning, issue flight crew briefings and issue en route updates as necessary ensuring uncompromising safety to both our external and internal clients.
The Flight coordinator must have a strong knowledge of company procedures and aircraft operations.
Primary duties include:
Provide on-demand trip support services which include, problem analysis, diagnosis, and resolution.
Support domestic and international flight planning and logistical support to crew members.
Provide concierge support to VIP clients as needed.
Provide enhanced flight following of aircraft movements to each client.
Analyze and respond appropriately to potential issues such as mechanical or weather-related that may result in delays or trip interruptions.
Communicate aircraft maintenance status to each client and coordinate backup lift when client aircraft is not available.
Update and ensure Flight Operating System (FOS) has current data for aircraft status from maintenance, crew availability and confirmed trips.
Support scheduling and dispatch team for all Elevate Jet clients/crew as needed.
Work cross-functionally with both internal and external customers to coordinate accurate delivery of information.
Provide effective and efficient methods to reduce costs in international trip handling services.
Coordinate with maintenance planning, crew scheduling, and ground services and other departments for trip support and during irregular operations (IROPS).
Ensure that the emergency response plan is followed as appropriate.
High School Diploma
Combination of 3 years experience in Transportation Dispatching/Coordination, Concierge Services and VIP Customer Service
Experience with Flight Operating System (FOS) (or similar)
U.S. DOT FAA Aircraft Dispatcher License (a plus)
Must be able to understand aviation weather forecasts and reports in order to communicate to crew members
Must be proficient in FARs 91-121-135.
Must be able to multitask, have great attention to detail and be knowledgeable in managing conflict resolution
Be able to work well within a team environment; make immediate decisions for clients and pilot/crew member needs
Must have excellent communication and organizational skills
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Salary Range: Negotiable based on experience