Description of the job, responsibilities and duties:
The Airline Coordinator is responsible for performance of daily quality checks for key international flights, both in-house and on the field.
Knowledge, Skills and Abilities:
Must be able to read, write, and speak English
Strong analytical, verbal, written, interpersonal and organizational skills
Must be able to interpret and comprehend Menu and Flight Galley Specifications
Must posses interpersonal communication and customer service and high level of professionalism
Must be able to apply safety standards and guidelines: follow all Ramp Safety, AOA Safety & Security Rules and Regulations
Must be able to work in extreme heat and/or cold environment
Must be able to walk/stoop/bend/stand for entire work shift
Must have good organizational skills and adaptable to frequent changes
Must be able to use fingers & hands to handle equipment
Must be flexible to work in a 24/7 environment (including nights, weekends, holidays subject to change)
(Responsible for all aspects of catering flights to include:)
Maintain effective communication and coordination with and between LSG Sky Chefs' management and Customer Service personnel and airline ramp and operations personnel
Assign and dispatch drivers. Reassign as necessary
Stay informed of flight activity, schedule and gate changes and act accordingly
Ensure timely and safe catering of all flights
Troubleshoot and resolve issues and elevate to managements as needed
Keeps management informed of area activities and of any significant problems
Assumes other related duties as required or assigned
Daily use of various quality forms for AA, and report daily feedback of all AA flight checks discoveries
Ensure compliance with customer specifications, quality standards, FDA, HACCP, SOP and other regulations
Ensure on-time delivery and accurate production and/or catering of all flights
Monitor and assist in ensuring compliance with HACCP and ramp safety SOP
Perform other duties as assigned
Education and Experience:
High School Diploma or equivalent
Must have valid driver's license with safe driving record; CDL a plus
Must successfully complete on-the-job driver training program and obtain a SIDA and Customs Seal
Must be in current position for 60 days. Good attendance record
Must have ability to work under pressure while maintaining composure
Must be a team player, with the ability to work a flexible schedule
Strong sense of urgency and problem solving skills
Good Communication Interacting with the AA Flight Crew and the Tower and be able to trouble shoot any catering issues
Ability to effectively communicate with employees and customers, both internal and external.
Ability to handle multiple tasks with attention to detail
Must be able to pass a ten year background check to obtain an AOA badge
Ability to interpret Flight Specifications, comprehend Menu and Flight Galley specifications.
Prior experience with LSG Sky Chefs preferred.
Must have ability to work under pressure while maintaining composure.
Must be a team spirited individual.
Must be flexible on days off and start time.
All Internal Applicants must meet the following criteria in order to be considered for promotional opportunities:
60 days in current position
Must submit a signed and dated application to their Shift Manager which will be routed to Human Resources.
Late and/or applications with no signature and date will not be accepted
Job Location Dallas, Texas, United States Position Type Full-Time/Regular
LSG Sky Chefs Inc